Quality Business System Director

DuPont; Wilmington (DE); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Comprehensive pay and benefits

Global travel opportunities

Job summary

DuPont is seeking a Quality Business Systems Director to define and scale a global manufacturing quality strategy. You will lead a small, worldwide team to develop and deploy quality standards, tools, playbooks, metrics, and capability-building programs that improve customer outcomes and operations.

Reporting to the Vice President of Enterprise Excellence, you will partner with Quality, Operations, IT, and Engineering leaders to drive data-driven decisions, continuous improvement, and scalable

Qualifications

• 15+ years of experience in manufacturing, quality, supply chain, operations, or operational excellence.
• Demonstrated success leading enterprise or business-level quality, manufacturing, or operational excellence transformation.
• Experience partnering with Quality, operations, and functional leaders to improve customer service, reliability, and performance.
• Proven ability to influence across a global, matrixed organization and lead through others.

Responsibilities

• Define and deploy DuPont’s global manufacturing quality excellence strategy across businesses and sites.
• Partner with quality leaders, operations, and IT to improve end-to-end SQDIP performance.
• Develop and continuously improve global quality standards, toolkits, and training programs.
• Leverage AI to enhance quality management approaches and techniques.
• Facilitate Kaizen events and transformation initiatives for leaders.

Skills

Quality management

Lean manufacturing

Kaizen

Structured problem solving

Operational excellence

Tools

DuPont Business System

Danaher Business System

Toyota Production System

Honeywell Operating System

Job description

Quality Business Systems Director

Transform the Future of Quality at DuPont

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

At DuPont, we are advancing manufacturing and supply chain performance through Operational Excellence, digital enablement, and the DuPont Business System to deliver safer, more reliable, higher-quality outcomes for our customers.

We are seeking a Quality Business Systems Director to define and scale DuPont’s global manufacturing quality strategy. Reporting to the Vice President, Enterprise Excellence, this leader will partner closely with Business Quality Leaders, Business Operational Excellence Directors, Integrated Operations Leaders, and functional partners to improve quality performance, reduce cost of poor quality, and strengthen enterprise-wide capability.

This role is ideal for a quality and operational excellence leader who can connect strategy to execution, influence across a matrixed organization, and build a culture of continuous improvement, accountability, and customer focus.

What You’ll Do

As the Quality Business Systems Director, you will lead a small global team responsible for developing and deploying quality standards, tools, playbooks, metrics, and capability-building programs that improve customer outcomes and operational performance across DuPont.

You will:

• Define and deploy DuPont’s global manufacturing quality excellence strategy across businesses and manufacturing sites.
• Partner directly with Business Quality Leaders, Business Operational Excellence Directors, Integrated Operations Leaders, and Manufacturing, Engineering, Digital, Automation, and IT leaders to improve end-to-end SQDIP performance.
• Develop and continuously improve global quality standards, toolkits, playbooks, training, and communities of practice.
• Leverage and integrate artificial intelligence to develop/improve quality management approaches and techniques
• Serve as a trusted advisor to business and site leaders by facilitating Kaizen events, problem-solving workshops, and transformation initiatives.
• Establish quality performance metrics, analytics, and single sources of truth that enable data-driven decisions from the plant floor to senior leadership.
• Integrate quality excellence practices into the DuPont Business System to create a consistent enterprise approach.
• Build organizational capability and foster a culture of continuous improvement, accountability, and customer‑focused execution.

Why This Role Matters

The Quality Business Systems Director will help shape how DuPont improves quality, reliability, delivery, productivity, and cost across the enterprise.

By working across Operations, Quality, and business leadership, this role will translate business needs into practical standards, capability-building routines, and measurable improvements that strengthen customer confidence and operational performance.

You’ll have the opportunity to:

• Influence quality performance across multiple global businesses and sites.
• Strengthen the relationship between manufacturing quality COE, business quality leadership, and customer outcomes.
• Build scalable standards, tools, and routines that support quality aligned to the DuPont Business System.
• Develop quality leaders and practitioners through coaching, training, and communities of practice.
• Deliver measurable improvements in safety, quality, delivery, inventory, productivity, and cost.

What We’re Looking For

Experience

• 15+ years of experience in manufacturing, quality, supply chain, operations, or operational excellence, including significant exposure to plant operations.
• Demonstrated success leading enterprise or business-level quality, manufacturing, or operational excellence transformation.
• Experience partnering with Business Quality, operations, and functional leaders to improve customer service, reliability, and operational performance.
• Proven ability to influence across a global, matrixed organization and lead through others without relying solely on direct authority.
• Experience leading and developing high‑performing technical or subject matter expert teams.

Technical and Operational Excellence Expertise

• Deep expertise in quality management systems, Lean manufacturing, continuous improvement, Kaizen, structured problem solving, and operational excellence methodologies.
• Experience deploying business systems such as the DuPont Business System, Danaher Business System, Toyota Production System, Honeywell Operating System, or similar frameworks.
• Strong track record of using data, performance metrics, and operational insights to identify losses, prioritize action, and sustain results.
• Lean Six Sigma Black Belt or equivalent certification preferred.

Leadership Skills

• Strategic thinker who uses data, customer insights, business priorities, and diverse perspectives to shape quality strategy and make sound, timely decisions.
• Results‑oriented leader who translates strategy into clear priorities, builds accountability, simplifies work, and removes barriers to execution.
• Collaborative influencer who builds strong relationships across business, site, and functional teams and leads effectively in a global, matrixed environment.
• Capability builder who coaches others, develops talent, and strengthens organizational routines that sustain continuous improvement.
• Inclusive and trusted leader who communicates with authenticity, demonstrates commitment and care, encourages teams to speak up, and connects work to customer and business impact.

Location & Travel

Preferred Location: Wilmington, Delaware (DuPont Corporate Headquarters highly preferred), Midland, Michigan, Minneapolis, Minnesota.

Travel: Approximately 50% global travel to manufacturing sites and business locations.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package.