Quality Auditor

WTW group; Hartford (CT); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

401(k) plan

Flexible spending accounts

Job summary

WTW is seeking a Quality Auditor to join our Surety Service Center in a role focused on auditing transactions, maintaining high accuracy, and collaborating closely with client decision makers. You will review delivered work, adhere to SLAs and SOPs, and mentor new hires while supporting assistants with daily transactions.

The position requires strong attention to detail, excellent communication, and experience with surety in an insurance brokerage environment.

Qualifications

• Detailed-oriented with high accuracy in processing transactions.
• Excellent verbal and written communication skills.
• Ability to obtain any necessary licenses within 90 days of employment.
• Ability to work independently and in a team setting.
• Strong customer service, presentation and organizational skills.
• Proficiency in Microsoft Office including Excel, Word, and Outlook.
• 1–2+ years insurance industry experience related to servicing accounts.
• Experience working with surety, including in an insurance brokerage environment.
• Achieve and maintain a 99+% quality score in production.
• Experience working with Epic and Sure Path.

Responsibilities

• Audit surety bonds according to client instructions.
• Interpret bond request information.
• Resolve client/carrier accounting issues.
• Prepare written correspondence and management reports.
• Communicate with clients and team members.
• Attend internal and external meetings.
• Maintain client confidentiality.
• Mentor new hires and provide feedback.
• Support assistants with day-to-day transactions.

Skills

Attention to detail

Verbal and written communication

Licenses within 90 days

Independent and team work

Customer service and presentation

MS Office (Excel, Word, Outlook)

Insurance industry experience

Surety industry experience (brokerage)

Quality-focused 99%+ in production

Epic / Sure Path experience

Tools

Epic

Sure Path

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Description

Quality Auditors Are Integral Members Of Our Account Management Teams Who Proactively Obtain, Compile And Follow Up On Information Critical To Providing Exceptional Consulting, Placement And Advocacy For Willis Tower Watson Clients And Prospects. You Will Be Required To Work Monday – Friday From 9:00 Am – 6:00 Pm. Note That Visa Employment-Based Non-Immigrant Visa Sponsorship And/Or Assistance Is Not Offered For This Specific Job Opportunity.

The Role

In This Role You Will Be Responsible For Auditing All Transactions That Are Processed In The Surety Service Center. You Will Be Responsible For Maintaining A High Level Of Accuracy And A Strong Knowledge Of Surety Bond Transactions. This Will Involve Building Relationships And Working Closely With Client-Decision Makers, Reviewing Executed Deliverables On Our Client’s Behalf In Accordance With Our Service Level Agreements And Standard Operating Procedures And Completing Various Administrative Tasks. You Must Also Be Able To Mentor New Hires And Provide Support To Assistant Client Services Specialists.

Duties Include, But Are Not Limited To:

• Ability To Accurately Audit Surety Bonds Based On The Specific Instructions Of The Client And/Or Client Manager As Communicated




• Ability To Understand And Interpret The Information Presented In A Bond Request




• Assist With Resolution Of Client/Carrier Accounting Issues




• Prepare Written Correspondence, Reports And Analysis As Needed For Management




• Communicate Effectively With Clients, Client Managers And Other Team Members




• Participate In Internal And External Meetings




• Maintain Client Confidentiality




• Mentor New Hires And Provide On-Going Feedback




• Provide Support To Assistant Client Services Specialists In Their Day-To-Day Transactions As Needed

Qualifications

The Requirements

• Strong Attention To Detail




• Excellent Verbal And Written Communication Skills




• Ability To Obtain Any Necessary Licenses Within 90 Days Of Employment




• Ability To Work Independently And In A Team Setting




• Strong Customer Service, Presentation And Organizational Skills




• Working Knowledge Of Microsoft Office Including Excel, Word, And Outlook




• 1-2+ Years Insurance Industry Experience Related To Servicing Accounts




• Experience Working With Surety, Including In An Insurance Brokerage Environment




• Achieve And Maintain A 99+% Quality Score In Production




• Experience Working With Epic And Sure Path

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $28.5 - $29.8 hourly.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)




• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://d36rd0l160k43h.cloudfront.net/8d92c6fbfdb5739ec8cb1b21f6cd3a0c/0ec8d85031915b298653083768697885/Washington-State-Time-Off%202026.pdf) (only included for Washington roles)




• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets