QUALITY ASSURANCE & TRAINING MANAGER

The GEO Group; Baltimore (MD); On-site; USD 76,000 - 92,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

The GEO Group, a leading provider of rehabilitation and reentry services, seeks a State Quality Assurance and Training Manager for Maryland. You will coordinate reporting, compliance, and training initiatives across contracts, drive accreditation efforts, and improve program outcomes through evidence-based practices.

Responsibilities include audits of documentation and treatment services, monitoring regulatory compliance, and developing CAPs while coordinating with the QA/Training Coordinator

Qualifications

• Bachelor’s degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field.
• Experience with accreditations such as CARF and Licensure through BHA preferred.
• Two years of management and one year of training experience required.

Responsibilities

• Physically oversees accreditation/licensing standards across Maryland contracts.
• Conducts statewide audits of clinical documentation and treatment services.
• Monitors compliance with COMAR, DPSCS contracts, BHA licensing, NCCHC/CARF standards.

Skills

Communication

Project management

Quality assurance

Data reporting

Education

Bachelor’s degree

Tools

Excel

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary:The State Quality Assurance and Training Manager serves as the coordinator and business processowner for reporting, compliance, and training initiatives that apply to the contracts across the State of Maryland. These initiatives may include, but not be limited to, accreditation, customer/agency-based audits and reports, and the company’s internal training guidelines. This position collects,researches, analyzes and reports on program outcomes data to determine the effectiveness, quality and integrity of programs and identifies areas of improvement. The position further assumesspecific projects that focus on improving the practices of personnel to ensure compliant operations, adherence to company standards, and customer contract conditions.

Primary Duties and Responsibilities:

• The State Quality Assurance and Training Manager actively facilitates the implementation and compliance of accreditation and licensing standards in all programs.
• Conducts statewide audits of clinical documentation, treatment services, medication-assisted treatment (MOUD), and case management practices.
• The State Quality Assurance and Training Manager monitors compliance with: Code of Maryland Regulations (COMAR) regulations, Department of Public Safety and Correctional Services (DPSCS) contractual standards, Behavioral Health Administration (BHA) licensing requirements, National Commission on Correctional Health Care (NCCHC)/Commission onAccreditation of Rehabilitation Facilities (CARF) standards.
• Develops and oversees corrective action plans (CAPs/POCs).
• The State Quality Assurance and Training Manager prepares facilities for audits, accreditation surveys, and site visits.
• Tracks deficiencies, trends, and repeat findings across facilities.
• Ensures fidelity to evidence-based practices for substance use disorder (SUD) treatment and reentry services.
• Conducts audits of assessments and treatment services to ensure fidelity and adherence to timeframes.
• Conducts new hire and required staff training in conjunction with the QA/Training Coordinator
• Provides and creates training for programming staff in conjunction with the Continuum of Care Training Institute.
• Maintains database for all training information and records including training logs and tracking system for internal certification process. Provides training participants with data regarding training delivery.
• Oversees the scheduling of personnel when they need to attend GEO’s initial/ongoing training and pre-service and annual training with the Maryland Department of Public Safety and Correctional Services. Maintains training records on personnel attendance. May complete necessary information to ensure the facility’s compliance requirements.
• Verifies that all employees’ certifications are current. Advises employees of recertification deadlines and works with employees to ensure certification remains current to client agency requirements.
• Trains local program staff on issues of contract compliance and quality assurance.
• Supervises the QA and Training Coordinator
• Develops and implements Quality Assurance Tools.
• Adheres to the Continuous Quality Improvement Audit Schedule.
• Works with programs to ensure consistent business processes and practices are in compliance with the customer’s expectations.
• May conduct investigations assigned for Division directed and Office of Professional Responsibility (OPR) related events.
• Develops and maintains policy and procedure manuals.
• Works with management to determine intermediate outcome measures in alignment withcustomer outcome goals. Sets internal standards, tracking methods, benchmarks, and timelines for meeting the same.
• Provides on-site technical assistance and coaching and provides support as needed in deficitareas.
• Assists with creating, compiling, evaluating, analyzing, and reporting outcome measures tovalidate success of the program model.
• Develops timely and accurate reports on the status of program operations for customers andexecutive management.
• Monitors programmatic systems and procedures to achieve and maintain optimal effectiveness of operational programs.
• Chairs the Workplace Violence Committee Meeting. Participates in Management-level meetings (internally and externally).
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• Bachelor’s degree in Criminal Justice, Research or Statistical Analysis, HumanServices or related field required. Master’s Degree preferred.
• Experience with accreditations such as CARF and Licensure through BHA required.
• Two (2) years of management experience required.
• One (1) year of previous training experience including course development and project management.
• Two (2) years of evidence-based program experience preferred.
• Thorough knowledge and understanding of evidence -based practices, program evaluations, behavioral management systems, and quality assurance processes.
• Experience in a position requiring program design and policy management.
• Ability to effectively interface with participants and staff; react quickly andappropriately in an emergency situation
• Fifty percent (50%) or more travel normally within a limited region required with somework on weekends or afterhours required.
• Working knowledge of criminal justice programs, policies, and procedures.
• Good interpersonal skills and the ability to work with a diverse group of staff, customers, and clients.
• Effective oral and written communication skills with internal and external contacts at all levels.
• Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
• Ability to use computers and the applicable software including excel used by the department.
• Strong organizational skills.

GEO Reentry Services LLC.

Pay

Pay USD $84,000.00/Yr.

Bonus (if applicable)

2,500.00