Quality Assurance & Training Coordinator

PA-Inclusive-1; Pittston (Luzerne County); On-site; USD 41,000 - 50,000; Full time

Job summary

PA Inclusive-1 in Pittston, PA seeks a Quality Assurance & Training Coordinator to lead QA activities, staff training, and orientation programs. You will monitor audits, maintain training materials, and promote regulatory compliance across roles serving individuals with intellectual disabilities and autism.

The role emphasizes documenting findings, tracking corrective actions, and supporting external monitoring activities.

Qualifications

• Bachelor's degree in human services, education, social work, business administration, healthcare administration, organizational development, or a related field preferred.
• Quality‑assurance, compliance, training, or human‑services experience preferred.
• Experience working in ODP-regulated intellectual disability/autism services or another regulated human‑services environment strongly preferred.
• Working knowledge of adult‑learning principles, training coordination, recordkeeping, auditing, and corrective‑action tracking.
• Proficiency with Microsoft Office and the ability to learn Therap, HR/training systems, and other required applications.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain an annual quality‑assurance calendar and conduct scheduled audits using approved tools and checklists.
• Review samples of individual records, service documentation, ISP implementation records, billing‑supporting documentation, personnel training records, and other assigned compliance areas.
• Document audit findings accurately and communicate findings to the responsible supervisor and program leader.
• Issue or document corrective‑action items as directed and track assigned actions, responsible parties, and due dates through closure.
• Verify completion of corrective actions and elevate overdue, repeated, or high‑risk findings to the management.
• Maintain organized electronic records of audit schedules, completed audit tools, findings, corrective actions, and supporting documentation.
• Assist programs in preparing for ODP, Administrative Entity, OVR, licensing, payer, and other external monitoring or audits.
• Compile routine quality data and prepare monthly or quarterly reports identifying compliance rates, repeated deficiencies, training needs, and improvement opportunities.
• Participate in quality‑management, compliance, safety, and other assigned meetings and support approved quality‑improvement projects.
• Plan, coordinate, and facilitate new-hire orientation training, ensuring employees receive required agency, employment, safety, compliance, and program information before assuming assigned responsibilities.
• Coordinate annual training, role‑specific training, required certifications, recertifications, refresher training, and remedial training in accordance with agency and regulatory requirements.
• Maintain an organization‑wide training calendar and coordinate dates, instructors, locations, virtual links, equipment, materials, and employee communications.
• Facilitate orientation and deliver other assigned courses for which the Coordinator is qualified; coordinate qualified internal or external instructors for specialized, clinical, program‑specific, or certification‑based training.
• Partner with the Program Department, Human Resources, leadership staff, supervisors, and subject‑matter experts to identify the required knowledge, skills, competencies, and training needs for every position in the organization.
• Develop, update, standardize, and organize position‑specific training materials for all roles, including presentations, training outlines, procedures, job aids, checklists, competency assessments, attendance records, and acknowledgment forms.
• Obtain review and approval from the appropriate department leader or subject‑matter expert to ensure position‑specific training materials are accurate, current, and consistent with operational and regulatory requirements.
• Coordinate make‑up sessions and assist supervisors in addressing overdue or incomplete training.
• Evaluate training effectiveness through participant feedback, competency checks, audit findings, performance trends, and supervisor input.
• Recommend training revisions or additional instruction when recurring deficiencies, policy changes, or performance concerns are identified.
• Maintain a complete and accurate master training matrix for all employees, including required courses, completion dates, expiration dates, certifications, and renewal status.
• Enter training completion information into applicable HR, learning, and program systems and reconcile system records with attendance sheets, certificates, and personnel files.
• Send advance reminders for upcoming training and certification expirations and promptly notify employees and supervisors of overdue requirements.
• Provide supervisors and leadership with regular training‑compliance reports showing completed, upcoming, expired, and overdue requirements.
• Maintain current records for agency trainers, including trainer credentials and expiration dates, and obtain updated documentation following renewals.
• Protect the confidentiality, accuracy, and retention of training and quality records in accordance with agency policy and applicable requirements.
• Work as part of the Human Resources Department to coordinate orientation, employee communications, onboarding schedules, and required training documentation for personnel files.
• Maintain a functional working relationship with the Director of Programs & Operations, program supervisors, and other department leaders to establish training priorities, develop position‑specific materials, and resolve routine compliance concerns.
• Provide clear guidance regarding documentation and training requirements while referring employment decisions, disciplinary actions, and significant compliance matters to the appropriate leader.
• Communicate routine QA findings to the responsible department leader and report significant, repeated, overdue, or high‑risk compliance concerns to the Human Resources Director and CEO/President.
• Recognize that supervisors remain responsible for employee attendance, day‑to‑day documentation oversight, competency reinforcement, and timely completion of corrective actions.
• Conduct incident investigations and incident reporting using incident management system, ensuring timely and thorough documentation of incidents, when required.
• Perform other related quality‑assurance and training duties consistent with the purpose and level of the position.

Job description

Job Details

Job Location: Pittston - Pittston, PA 18640

Salary Range: $45,000.00 - $45,000.00

The Quality Assurance & Training Coordinator coordinates the organization's routine quality-assurance activities and staff-training program. The position facilitates new-hire orientation, maintains training records, monitors completion and expiration requirements, conducts scheduled compliance audits, and tracks corrective actions. Working with the Program Department, Human Resources, leadership staff, supervisors, and subject-matter experts, the Coordinator develops and maintains training materials for all positions and promotes regulatory compliance, accurate documentation, employee competency, and high-quality services for individuals with intellectual disabilities and autism.

Essential Duties and Responsibilities

Quality Assurance

• Maintain an annual quality-assurance calendar and conduct scheduled audits using approved tools and checklists.


• Review samples of individual records, service documentation, ISP implementation records, billing-supporting documentation, personnel training records, and other assigned compliance areas.


• Document audit findings accurately and communicate findings to the responsible supervisor and program leader.


• Issue or document corrective‑action items as directed and track assigned actions, responsible parties, and due dates through closure.


• Verify completion of corrective actions and elevate overdue, repeated, or high‑risk findings to the management.


• Maintain organized electronic records of audit schedules, completed audit tools, findings, corrective actions, and supporting documentation.


• Assist programs in preparing for ODP, Administrative Entity, OVR, licensing, payer, and other external monitoring or audits.


• Compile routine quality data and prepare monthly or quarterly reports identifying compliance rates, repeated deficiencies, training needs, and improvement opportunities.


• Participate in quality‑management, compliance, safety, and other assigned meetings and support approved quality‑improvement projects.

Training Coordination and Delivery

• Plan, coordinate, and facilitate new-hire orientation training, ensuring employees receive required agency, employment, safety, compliance, and program information before assuming assigned responsibilities.


• Coordinate annual training, role‑specific training, required certifications, recertifications, refresher training, and remedial training in accordance with agency and regulatory requirements.


• Maintain an organization‑wide training calendar and coordinate dates, instructors, locations, virtual links, equipment, materials, and employee communications.


• Facilitate orientation and deliver other assigned courses for which the Coordinator is qualified; coordinate qualified internal or external instructors for specialized, clinical, program‑specific, or certification‑based training.


• Partner with the Program Department, Human Resources, leadership staff, supervisors, and subject‑matter experts to identify the required knowledge, skills, competencies, and training needs for every position in the organization.


• Develop, update, standardize, and organize position‑specific training materials for all roles, including presentations, training outlines, procedures, job aids, checklists, competency assessments, attendance records, and acknowledgment forms.


• Obtain review and approval from the appropriate department leader or subject‑matter expert to ensure position‑specific training materials are accurate, current, and consistent with operational and regulatory requirements.


• Coordinate make‑up sessions and assist supervisors in addressing overdue or incomplete training.


• Evaluate training effectiveness through participant feedback, competency checks, audit findings, performance trends, and supervisor input.


• Recommend training revisions or additional instruction when recurring deficiencies, policy changes, or performance concerns are identified.

Training Tracking and Recordkeeping

• Maintain a complete and accurate master training matrix for all employees, including required courses, completion dates, expiration dates, certifications, and renewal status.


• Enter training completion information into applicable HR, learning, and program systems and reconcile system records with attendance sheets, certificates, and personnel files.


• Send advance reminders for upcoming training and certification expirations and promptly notify employees and supervisors of overdue requirements.


• Provide supervisors and leadership with regular training‑compliance reports showing completed, upcoming, expired, and overdue requirements.


• Maintain current records for agency trainers, including trainer credentials and expiration dates, and obtain updated documentation following renewals.


• Protect the confidentiality, accuracy, and retention of training and quality records in accordance with agency policy and applicable requirements.

Collaboration and Accountability

• Work as part of the Human Resources Department to coordinate orientation, employee communications, onboarding schedules, and required training documentation for personnel files.


• Maintain a functional working relationship with the Director of Programs & Operations, program supervisors, and other department leaders to establish training priorities, develop position‑specific materials, and resolve routine compliance concerns.


• Provide clear guidance regarding documentation and training requirements while referring employment decisions, disciplinary actions, and significant compliance matters to the appropriate leader.


• Communicate routine QA findings to the responsible department leader and report significant, repeated, overdue, or high‑risk compliance concerns to the Human Resources Director and CEO/President.


• Recognize that supervisors remain responsible for employee attendance, day‑to‑day documentation oversight, competency reinforcement, and timely completion of corrective actions.


• Conduct incident investigations and incident reporting using incident management system, ensuring timely and thorough documentation of incidents, when required.


• Perform other related quality‑assurance and training duties consistent with the purpose and level of the position.

Qualifications

• Bachelor's degree in human services, education, social work, business administration, healthcare administration, organizational development, or a related field preferred


• Quality‑assurance, compliance, training, or human‑services experience preferred.


• Experience working in ODP-regulated intellectual disability/autism services or another regulated human‑services environment strongly preferred.


• Working knowledge of adult‑learning principles, training coordination, recordkeeping, auditing, and corrective‑action tracking.


• Strong organizational, facilitation, communication, interpersonal, analytical, follow‑up, and deadline‑management skills, with the ability to maintain accurate and confidential records.


• ODP Certified Investigator or ability to obtain within 3 months of employment.


• Proficiency with Microsoft Office and the ability to learn Therap, HR/training systems, and other required applications.


• Excellent verbal and written communication skills.


• Excellent interpersonal skills.


• Goal‑oriented, outcomes tracking ability and deliverables.


• ProficientwithMicrosoftOfficeSuiteandothercomputerskills.


• Abilitytosatisfyallrequiredbackgroundchecksandexclusion‑listscreenings.


• Validdriver’slicenseandsatisfactorydrivingrecord.


• MustpasschildabusehistoryandcriminalrecordcheckclearancesandmustnotbeexcludedfromStateofPAexclusionlists.