Quality Assurance Technician New Fall River, MA

Cresco Labs; Fall River (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Major medical

Dental & vision insurance

401(K) match

Job summary

Cresco Labs is seeking a Quality Assurance (QA) Technician to join our manufacturing team. You will assist with quality-related activities including incoming inspections, start-up verification, in-process checks, and sampling of finished products, across cannabis flower, oil, vape cartridges, and gummies, ensuring alignment with specifications and brand standards.

The ideal candidate thrives in a highly regulated environment and collaborates with operations to identify risks and improvements.

Qualifications

• Experience in a highly regulated industry (healthcare, medical devices, pharma, or食品/FMCG is desirable).
• Experience in Quality Assurance or Quality Control functions is preferred.
• Experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA is desirable.
• Ability to follow and update written procedures with operations.
• Strong written and verbal communication; detail-oriented; collaborative problem solving.

Responsibilities

• Perform incoming inspections and finished product sampling/inspection.
• Conduct equipment and product line clearances, cleaning, sanitation verification, metal detector checks, and balance checks.
• Review regulatory labels and start-up verifications; ensure correct labeling/packaging for transfer.
• Perform in-process verifications and finished product verifications for weights, labeling, and documentation.
• Assist with customer complaints, product investigations, and risk assessment; quarantine where needed.
• Inspect packed orders for correct content and quantities; review in-process batch records for compliance.

Skills

Regulated industry experience

Quality Assurance

Written & verbal communication

Detail-oriented

Critical thinking

Job description

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking a Quality Assurance (QA) Technician to join our manufacturing team in our facility. As a QA Technician, you will be responsible for assisting with quality-related activities at the facility associated with incoming inspection, start-up verification, in-process verifications & checks, and sampling and inspection of finished products. Product families could include cannabis flower, cannabis oil, manufacturing infused products (vape pens/cartridges), and food products (gummies). This position will also help ensure products are being produced in a manner that meets all specifications and brand consistency. You will also assist in identifying potential quality risks and working with operations personnel to develop improvement opportunities. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry.

CORE JOB DUTIES

• Performs incoming inspections
• Performs finished product sampling and inspection
• Performs equipment and product line clearances before processing/productionrunsincluding but not limited to cleaning and sanitation verification, metal detector checks, and balance checks.
• Performs regulatory label review and approval prior to start-up
• Performs in-process verifications to ensure product weights, correctlabeling& packagingfor transfer.
• Performs in-process ANSI inspections.
• Performs verifications on finished product including but not limited to metal detection checks, label review, and record review.
• Assistsin customer complaints and product investigations, helping to assess risk,identifyroot cause and quarantine product.
• Inspects packaged orders to ensure correct content and quantities, asdeemednecessary.
• Reviews in-process batch documentation to ensure real-time compliancetoproduct specifications, good documentationpracticesand written policies/procedures.
• Monitors compliancetoestablishedGood Manufacturing Practice (GMP) guidance.
• Reviews product quality standards and specifications to make sure they are available during production runs.
• Complete all requiredtrainingson time.
• Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
• Other duties as assigned
• May require travel to other states or facilities toassistwith inspections or quality issues.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Prior experience in a highly regulated industry. Highly desirable: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), FDA, HACCP, or SQ.
• Prior experience in Quality Assurance or Quality Control function desired
• Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA desired
• Ability to follow written procedures and monitor others for adherence to written procedures
• Ability to create or update written procedures with site operations personnel, as needed
• Strong written and verbal communication skills
• Detail-oriented
• Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement solutions.
• Requires work around plant material, which could include exposure to plant pollen and/or dust.
• Requiresabilityto sit, stand,kneel,and/or do repetitive actions with your hands forlong periodsof time.
• Requires ability tolift upto 50lbsto torso level.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$22 - $22 USD

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act (“CCPA”) Notice to Applicants:

Please read the California Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting [e-mail]