Quality Assurance Technician IV (Fixed-Term)

100 Merit Medical Systems, Inc.; Utah; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and other insurances

Low-cost onsite medical clinic

Employee garden and gardening classes

Three weeks’ vacation

401(k) and Health Savings Account

Job summary

100 Merit Medical Systems, Inc. seeks a qualified candidate to manage product complaints and ensure compliance in production processes. Responsibilities include handling customer inquiries, training staff, and evaluating environmental controls. The role requires teamwork and analytical skills, with a minimum of seven years of experience in a related field.

Benefits include various insurance plans, vacation days, and a low-cost onsite medical clinic.

Qualifications

• 7 years of prior work-related experience required.
• Ability to work well as a team member.
• Demonstrated computer skills, preferably spreadsheets, word processing, and database.

Responsibilities

• Create, process, and close Product Complaints.
• Ensure containment of nonconforming products.
• Audit and inspect the production process.

Skills

Analytical skills

Organizational skills

Interpersonal skills

Computer skills

Problem solving

Training skills

Education

High School Diploma

Job description

Work Shift: DAY

ESSENTIAL FUNCTIONS PERFORMED

• Create, process, and close Product Complaints
• Initiate external complaints and ensure all phases are complete
• Ensure containment (identification, segregation, and reconciliation) of nonconforming product to prevent unintended use, including inventory management transactions
• Handle complaint returns appropriately, decontaminating (as needed) and segregating to expedite investigation
• Evaluate product complaints to assure timely disposition
• Audit and inspect the production process and product to confirm that Device History Records are completed according to Device Master Record/QSR/GMP regulations, including final review and close‑out of DHR
• Assist in product and process testing, collect data, and generate reports
• Identify training needs, develop training plans, and train technicians, quality auditors, or production employees
• Evaluate the manufacturing work environment to ensure adequate environmental controls and monitoring, sufficient personnel, and safety production controls
• Research customer inquiries into Merit’s compliance with applicable standards and generate custom customer responses
• Assist with the supervision of technicians, including assigning work, ensuring proper completion of assignments and processes, and assisting with performance appraisals
• Participate in design and development activities as needed
• Perform other related duties and tasks as required

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

• Lifting – not to exceed 50 lbs. (local practice may apply)
• Writing
• Sitting
• Standing
• Bending
• Vision
• Color perception
• Depth perception
• Reading
• Field of vision/peripheral
• Fine motor skills
• Noise
• Chemical vapors
• Soldering fumes

SUMMARY OF MINIMUM QUALIFICATIONS

• Education equivalent to a High School Diploma with seven years of prior work‑related experience
• Excellent analytical skills and the ability to solve moderately complex technical problems
• Excellent organizational and interpersonal skills
• Demonstrated computer skills, preferably spreadsheets, word processing, database, and other applicable software programs
• Ability to work well as a team member

COMPETENCIES

• NC generation/distribution/closure
• ECN generation/review/approval
• Computer skills
• Problem solving
• Training skills

INFECTION CONTROL RISK CATEGORY

Category II: The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category II states employment and procedures that may require exposure.

BENEFITS & WORK ENVIRONMENT

• Multiple shifts and hours to choose from: Days, Swing (Evening), and Nights
• Medical, dental, and other insurances (eligible the first of the month after 30 days)
• Low‑cost onsite medical clinic
• Two onsite cafeterias
• Employee garden and gardening classes
• Three weeks’ vacation, one week of sick time, and paid holidays
• 401(k) and Health Savings Account

INCLUSION STATEMENT

Military veterans are encouraged to apply. Merit is a proud Utah Patriot Partner committed to hiring veterans.