Quality Assurance Technician I

ZOLL Medical Corporation; Chelmsford (MA); On-site; USD 50,000 - 90,000; Full time

Job summary

An innovative company focused on improving patient outcomes seeks a dedicated individual to support complaint handling and quality assurance processes. In this vital role, you will review investigations, establish root causes, and propose corrective actions. Join a passionate team committed to making a difference in lives through cutting-edge medical technology. This is an exciting opportunity to contribute to a mission-driven organization that values diversity and innovation. If you have a background in electronic technology and a desire to help save lives, consider joining this dynamic team.

Qualifications

• 2+ years related experience in complaint handling and quality assurance.
• Experience with soldering and electro-mechanical assembly methods.

Responsibilities

• Support complaint handling and event reporting systems.
• Review investigations and document findings as needed.

Skills

Complaint Investigation

Root Cause Analysis

Communication Skills

Soldering

ESD Handling

Electro-mechanical Assembly

Basic Computer Skills

Knowledge of FDA QSR

Education

2-Year Degree or Equivalent Work Experience

Tools

Mechanical Test Equipment

Electronic Test Equipment

MS Office (Excel, Word)

Job description

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary
This individual will support procedural requirements of ZOLL's complaint handling, customer turn around and event reporting systems. Supports quality improvement, corrective and prevention action program. Works under general supervision. Reports to Supervisor and/or Quality Assurance Manager.

Essential Functions

• Review complaint investigations for completeness and establish root cause to system and/or component level

• Communicate with customers and suppliers

• Document investigations as appropriate

• Propose corrective action on an as needed basis

Required/Preferred Education and Experience

• Requires 2-year degree or equivalent work experience and 2+ years related experience required

• Experience with soldering, ESD handling and electro-mechanical assembly methods required and

• Experience using mechanical and electronic test equipment required

Knowledge, Skills and Abilities

• Knowledge of commonly used concepts, practices and procedures related to electronic technology

• Basic computer skills in a MS Windows environment. Familiar with MS Office, including Excel and Word.

• Knowledge of FDA QSR required

• Knowledge of USA and international regulatory Medical Device Reporting preferred.

• Must be able to communicate verbally and in writing and work effectively within a multi-disciplined organization

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.