Quality Assurance Technician

Cattron Global; Warren (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Cattron Global in Warren, AR is seeking a Quality Assurance Technician to strengthen our QMS in line with ISO 9001. This role expands beyond the bench to drive audits, document control, and root-cause analysis to keep our electronics quality benchmark.

You will lead internal audits, support CAPA, manage controlled documents, participate in MRB for nonconforming materials, and report key metrics to inform management reviews. Strong problem solving and communication are essential.

Qualifications

• 3+ years of experience in a QA role within a regulated environment (ISO 9001 preferred).
• Proficient in structured problem solving (8D, DMAIC) and data interpretation.
• Strong understanding of document control and QMS processes.
• Excellent written and verbal communication; able to draft procedures and present findings.
• Ability to read and interpret engineering drawings, schematics, and specs.
• Experience with supplier quality and material compliance is a plus.

Responsibilities

• Internal Auditing: Lead and execute internal audits across departments.
• CAPA: Facilitate root cause analysis and drive robust corrective actions.
• Document Control: Manage lifecycle of quality documents and versions.
• Supplier Quality & MRB: Support MRB and coordinate with suppliers on quality.
• Metrics & Reporting: Compile DPPM, COPQ, FPY metrics for reviews.
• Incoming inspections: Perform inspections and report nonconformances.
• Continuous Improvement: Support data-driven QMS improvements.
• External Audit Support: Act as point of contact for registrar audits.

Skills

Auditing Experience

Problem Solving

Analytical Skillset

QMS Literacy

Communication

Technical Literacy

Software Proficiency

Electronics

Supplier Compliance

Education

Bachelor’s degree in a technical or business field

Tools

ERP/QMS software

Job description

Cattron is a global leader in radio remote control, engine and generator control panels, and cloud-based monitoring and control solutions. We are seeking a Quality Assurance Technician to help maintain and evolve our Quality Management System (QMS), in accordance with Cattron’s ISO9001 accreditation. In this role, you will move beyond the workbench to ensure our processes meet international standards and internal excellence. You will be a key driver in auditing, document control, and systemic root cause analysis to ensure Cattron remains a benchmark for quality in the electronics industry.

Responsibilities

• Internal Auditing: Lead and execute internal audits across various departments; to ensure processes and procedures are accurately followed and updated accordingly.
• Corrective & Preventive Actions (CAPA): Facilitate the CAPA process, guiding cross-functional teams through formal root cause analysis (5-Why, Fishbone) to accurately determine true root causes and yearn for robust corrective and preventative actions, with follow-ups to determine effectiveness of actions.
• Document Control: Manage the lifecycle of quality documentation, including work instructions, procedures, and quality manuals, ensuring all versions are controlled and accessible.
• Supplier Quality & MRB: Aid in Material Review Boards (MRB) for the disposition of nonconforming materials and coordinate with suppliers on quality performance and improvements.
• Metrics & Reporting: Compile and analyze key quality metrics (DPPM, COPQ, FPY) to provide actionable insights for the management review team.
• Incoming inspections: Execute incoming inspections with attention to detail, reporting any nonconformances.
• Continuous Improvement: Support data-driven initiatives to streamline QMS processes and reduce waste throughout the manufacturing lifecycle.
• External Audit Support: Serve as a primary point of contact and facilitator during third-party registrar audits and customer quality assessments.

Requirements

• Auditing Experience: Proven experience performing internal or lead audits within a regulated environment (ISO 9001 experience is highly preferred).
• Problem Solving: Proficiency in structured problem‑solving methodologies (e.g., 8D, DMAIC).
• Analytical Skillset: Strong ability to interpret quality data and translate it into formal reports and process improvements.
• QMS Literacy: Deep understanding of document control principles and the structure of international quality standards.
• Communication: Exceptional written and verbal communication skills; must be able to draft formal procedures and present audit findings to leadership.
• Technical Literacy: Ability to read and interpret engineering drawings, schematics, and technical specifications.
• Software Proficiency: Advanced skills in Microsoft Office (Excel, Word, Outlook); experience with ERP/QMS software systems is a plus.
• Electronics: Experience in an electronics manufacturing environment preferred, but not mandatory.
• Supplier Compliance: Experience with material compliance certifications (REACH, RoHS, Prop65, TSCA, PFAS) is a plus, but not required.

Education/Experience

• Education: Bachelor’s degree in a technical or business field preferred, or equivalent professional experience in Quality Assurance.
• Experience: 3+ years of experience in a QA role, demonstrating the above competencies.

As an Equal Opportunity/Affirmative Action Employer, Cattron does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship, or other categories protected by federal, state, or local laws. EOE/M/F/Vet/Disability