Quality Assurance Technician

Cresco-Labs; Fall River (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Paid time off

Job summary

Cresco Labs is seeking a Quality Assurance Technician for our manufacturing team in Fall River, MA. You will assist with quality activities across incoming inspection, start-up checks, in-process verifications, and sampling of finished products, including cannabis products and edible lines.

You will help maintain brand quality and identify opportunities for improvement. The ideal candidate has experience in regulated environments, strong attention to detail, and solid communication skills.

Qualifications

• Prior experience in a highly regulated industry is required or highly desirable.
• Experience in QA or QC functions is preferred.
• Experience with product sampling, inspections, and CAPA is preferred.
• Ability to follow and update written procedures with operations staff.
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Performs incoming inspections and finished product sampling/inspection.
• Performs equipment and product line clearances including sanitation and metal detector checks.
• Reviews regulatory labeling prior to start-up and ensures correct weights and packaging.
• Verifies in-process labeling, packaging, and transfer documentation.
• Monitors GMP compliance and reviews product quality standards during production.
• Supports customer complaints investigations and determines root cause.
• Trains on time and adheres to SOPs and safety guidelines.
• May travel to other states or facilities for inspections.

Skills

Regulated Industry Experience

Quality Assurance

Quality Control

Documentation

Attention to Detail

Communication

Critical Thinking

Team Collaboration

Physical Demands

Job description

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
If you’re interested in joining our mission,

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking a Quality Assurance (QA) Technician to join our manufacturing team in our facility. As a QA Technician, you will be responsible for assisting with quality-related activities at the facility associated with incoming inspection, start-up verification, in-process verifications & checks, and sampling and inspection of finished products. Product families could include cannabis flower, cannabis oil, manufacturing infused products (vape pens/cartridges), and food products (gummies). This position will also help ensure products are being produced in a manner that meets all specifications and brand consistency. You will also assist in identifying potential quality risks and working with operations personnel to develop improvement opportunities. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry.

CORE JOB DUTIES

• Performs incoming inspections
• Performs finished product sampling and inspection
• Performs equipment and product line clearances before processing/production runs including but not limited to cleaning and sanitation verification, metal detector checks, and balance checks.
• Performs regulatory label review and approval prior to start-up
• Performs in-process verifications to ensure product weights, correct labeling & packaging for transfer.
• Performs in-process ANSI inspections.
• Performs verifications on finished product including but not limited to metal detection checks, label review, and record review.
• Assists in customer complaints and product investigations, helping to assess risk, identify root cause and quarantine product.
• Inspects packaged orders to ensure correct content and quantities, as deemed necessary.
• Reviews in-process batch documentation to ensure real-time compliance to product specifications, good documentation practices and written policies/procedures.
• Monitors compliance to established Good Manufacturing Practice (GMP) guidance.
• Reviews product quality standards and specifications to make sure they are available during production runs.
• Complete all required trainings on time.
• Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
• Other duties as assigned
• May require travel to other states or facilities to assist with inspections or quality issues.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Prior experience in a highly regulated industry. Highly desirable: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), FDA, HACCP, or SQ.
• Prior experience in Quality Assurance or Quality Control function desired
• Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA desired
• Ability to follow written procedures and monitor others for adherence to written procedures
• Ability to create or update written procedures with site operations personnel, as needed
• Strong written and verbal communication skills
• Detail-oriented
• Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement solutions.
• Requires work around plant material, which could include exposure to plant pollen and/or dust.
• Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
• Requires ability to lift up to 50lbs to torso level.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$22 - $22 USD

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act ("CCPA") Notice to Applicants:

Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting [e-mail]