Quality Assurance Technician

TRC Talent Solutions; Cleveland (OH); On-site; USD 25,000 - 44,000; Full time

Job summary

gobravvo is seeking a Quality Assurance Technician in a fast-paced manufacturing environment. You will perform hands-on inspections, verify device staging, and ensure that all components and documentation meet customer requirements before shipment.

You will document issues, collaborate with project leads, and follow safety and cleanliness guidelines while supporting inventory and device setup. This role emphasizes attention to detail and teamwork to uphold quality standards.

Qualifications

• Minimum of 1 year of experience in quality control or quality assurance roles.
• At least 2 years of experience in device staging, production, or systems support environments.
• Customer service experience in a support environment is preferred.
• Proficiency in supporting hardware, peripherals, and resolving connectivity issues.
• Exceptional attention to detail and strong organizational abilities.

Responsibilities

• Conduct thorough quality control audits to support a 99.9% accuracy target.
• Identify and document quality assurance issues, documentation errors, and system discrepancies.
• Serve as the final quality checkpoint for outgoing orders, validating completeness and accuracy.
• Verify device staging, packaging, accessories, and kitting requirements.
• Inspect devices for shipping damage and functional integrity.
• Test, charge, and replace device batteries where necessary.
• Configure network settings and install required applications as specified by project guidelines.
• Upgrade device software and firmware according to instructions.
• Communicate device or system issues clearly to Project Leads and relevant team members.
• Repackage and label completed orders in accordance with specifications.
• Perform quality checks to ensure all customer requirements are met prior to shipment.
• Troubleshoot minor technical issues and elevate complex problems for resolution.
• Assist with the setup of devices, including peripherals and accessories.
• Organize inventory and maintain proper device storage conditions.
• Follow workplace safety guidelines and maintain a clean, organized work area at all times.

Skills

Attention to detail

Organizational skills

Communication

Problem solving

Teamwork

Customer service

Troubleshooting

Documentation

Safety & cleanliness

Job description

The Quality Assurance Technician plays a crucial role in ensuring the highest standards of device staging and production projects. This position is responsible for conducting comprehensive quality control audits and verifying that all devices, components, and orders meet the established customer requirements before shipment. As a key member of the production process, the Quality Assurance Technician helps identify discrepancies, validate project requirements, and maintain accuracy and consistency across all outgoing products. Working within a fast-paced environment, the Quality Assurance Technician ensures that quality benchmarks are consistently achieved, contributing to the organization's reputation for excellence.

In the role of Quality Assurance Technician, you will be involved in hands-on inspections, device configuration, and quality assurance activities that directly impact customer satisfaction and business outcomes. This position requires close attention to detail, strong organizational skills, and the ability to troubleshoot minor technical issues. The Quality Assurance Technician documents and reports any identified issues, collaborates with project leads, and follows all company protocols and safety guidelines. If you are passionate about upholding quality standards and enjoy working with technology in a collaborative setting, this role offers an excellent opportunity to advance your career.

As a Quality Assurance Technician, you will also support inventory management, device setup, and maintenance of a clean and organized work environment. You will play a part in the final quality checkpoint for outgoing orders, ensuring all packaging, accessories, and documentation are accurate and complete. The position is designed for individuals who are dependable, detail-oriented, and able to adapt to evolving production needs. By joining our team, you will contribute to a mission-driven organization that values quality, teamwork, and continuous improvement.

Quality Assurance Technician - Summary

• Responsible for maintaining quality standards in device staging and production projects.
• Performs quality control inspections and validates project requirements.
• Ensures all devices and orders meet customer specifications before shipment.
• Serves as a critical quality checkpoint within the production process.

Duties & Responsibilities

• Conduct thorough quality control audits to support a 99.9% accuracy target.
• Identify and document quality assurance issues, documentation errors, and system discrepancies.
• Serve as the final quality checkpoint for outgoing orders, validating completeness and accuracy.
• Verify device staging, packaging, accessories, and kitting requirements.
• Inspect devices for shipping damage and functional integrity.
• Test, charge, and replace device batteries where necessary.
• Configure network settings and install required applications as specified by project guidelines.
• Upgrade device software and firmware according to instructions.
• Communicate device or system issues clearly to Project Leads and relevant team members.
• Repackage and label completed orders in accordance with specifications.
• Perform quality checks to ensure all customer requirements are met prior to shipment.
• Troubleshoot minor technical issues and elevate complex problems for resolution.
• Assist with the setup of devices, including peripherals and accessories.
• Organize inventory and maintain proper device storage conditions.
• Follow workplace safety guidelines and maintain a clean, organized work area at all times.

Salary & Benefits

• Competitive hourly pay rate aligned with industry standards for Quality Assurance Technicians.
• Full-time employment with consistent Monday-Friday daytime hours.
• Opportunities for professional growth and skill development in quality assurance and production environments.
• Comprehensive benefits package provided by the company.

Qualifications & Requirements

• Minimum of 1 year of experience in quality control or quality assurance roles.
• At least 2 years of experience in device staging, production, or systems support environments.
• Customer service experience in a support environment is preferred.
• Proficiency in supporting hardware, peripherals, and resolving connectivity issues.
• Exceptional attention to detail and strong organizational abilities.

Ideal Candidate Snapshot

• Detail-oriented and methodical in approach to quality assurance and production tasks.
• Dependable and capable of thriving in a fast-paced, team-oriented production environment.
• Effective communicator with the ability to document and elevate issues appropriately.
• Adaptable and able to troubleshoot minor technical problems independently.
• Committed to maintaining high standards of safety and cleanliness in the workplace.

Other Relevant Information

• Quality Assurance Technician roles offer an excellent opportunity for career advancement within the production and technology sectors.
• Working as a Quality Assurance Technician provides valuable experience in quality control, device management, and collaborative teamwork.

The company is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Employees are encouraged to take pride in contributing to both company mission and customer satisfaction.