Quality Assurance Task Force Lead Supervisor

LE001 Mastercorp, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Piece rate pay

401(k) matching

Paid vacation

Medical benefits

Life insurance

Tuition reimbursement

Job summary

MasterCorp, Inc. seeks a Lead Supervisor to train and certify new housekeepers in the 7-Steps to Clean and MasterMind Mobile. The role uses training materials to assess performance, improve productivity, and ensure quality. The Lead Supervisor also assists with room inspections as time permits.

Qualified candidates will have a High School Diploma, 3 months with the company, and a proven ability to train staff. Travel and flexible hours are required.

Qualifications

• High School Diploma or equivalent required.
• Experience training and certifying staff in established processes.
• Ability to lead, coach, and supervise housekeeping teams.

Responsibilities

• Train staff in MasterCorp’s 7-Steps to Clean and MasterMind Mobile.
• Assess timeliness, dependability, and quality of housekeepers.
• Coach on productivity and cleanliness metrics.
• Certify/Recertify housekeepers on 7-Step Certification.
• Inspect units and assist with inspections as time allows.
• Provide updates to site leaders on onboarding and job readiness.

Skills

Training & coaching

Leadership

Time management

Customer service

Communication

Education

High School Diploma or equivalent

Tools

MasterMind Mobile

7-Steps to Clean

Job description

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

What We're Looking For:

Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

Position Overview:

The Lead Supervisor’s primary role is to train and certify new housekeepers on MasterCorp’s 7-steps and MasterMind Mobile usage. The Lead Supervisor of timeshare is to use the required training materials, assess and provide feedback, work with the housekeepers on productivity and cleanliness metrics, and certify/recertify. As time permits, the Lead Supervisor assists with inspecting rooms.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Lead Supervisor:

• Train staff, both existing and new associates, in MasterCorp’s 7-Steps to Clean process and MasterMind Mobile usage.
• Assess and provide feedback to managers of houskeepers’ timeliness, dependability, and quality.
• Coach housekeepers on productivity and cleanliness metrics.
• Certify/Recertify housekeepers upon 7-Steps Certification.
• Ensure processes are used and followed.
• Act as a subject matter expert for 7-step certification and Hew Hire Onboarding.
• Participate in quarterly Lead Supervisor calls.
• Partner with Learning and Devlopment to ensure correct onboarding of new hires.
• Provide updates to site leaders on the New Hire status and “ability to do their job”.

As a Supervisor:

• Examine carpets, drapes and furniture for stains, damage or wear and report as necessary.
• Assign duties to housekeeping personnel.
• Inspect units and complete report cards.
• Ensure kitchen inventory and supplies are placed as per resort and company procedures.
• Assist in maintaining storage closets clean and organized.
• Attend all training sessions and make practical application of training.
• Ensure a sense of urgency exists within housekeeping staff so that units are turned on time.
• Inspect 12 to 14 rooms per day (varies by site).
• Personal timeliness, prompt with all assignments and appointments.
• Utilize supplies and equipment efficiently and effectively.
• Perform and /or assist in linen and supply inventories as requested.
• Ensure 7 steps chemicals and tools are available and used efficiently.
• Develop strong and beneficial working relationships with site associates.
• Assist in solving guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Willing and able to assist resort guests and owners.

Experience and Education Requirements:

• High School Diploma or equivalent combination of education and work experience.
• Minimum 3 months with the company.
• Proven ability to train MasterCorp 7-Steps to Clean Certified.
• Have a passion for cleanliness.
• Have motivational skills.
• Demonstrate a strong work ethic.
• Have the ability to train others.
• Have a desire to help others.
• Able to work irregular hours.
• Able to travel and assist other sites.
• Have a minimum rating of Key Contributor.
• Have no written disciplinary action within the last 90 days.
• Must be professional responsive and respectful.
• Travel: Frequent — travel is regularly required based on business needs.
• Environment- This position works in an operations environment with odors and/or dust and cleaning and laundry chemicals.
• Knowledgeable of the resort.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily; reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.

Company Perks:

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay – designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

About Us:

With over 40 years of experience, MasterCorp is a leader in hospitality services, renowned for our expertise, quality, and commitment to excellence. We provide a comprehensive range of services, including Housekeeping; Commercial Facility Maintenance and Janitorial; Floor Care; Engineering; and Commercial Laundry, supporting clients across diverse industries with dependable, fully customizable solutions. At MasterCorp, our People Proud culture is guided by our Core Values of Integrity, Respect, Dependability, Pride, and Quality. Our Associates are more than a team—they’re family. We believe in recognizing each individual’s contributions and fostering a welcoming environment where teamwork thrives, and growth is encouraged. Whether on the frontlines or behind the scenes, their efforts are essential to our success.