Quality Assurance, Supervisor

South Jersey Industries; Waterford Works (NJ); On-site; USD 84,375 - 135,000; Full time

Job summary

South Jersey Industries (SJI) is seeking a Quality Assurance Supervisor to lead audits and compliance reviews of work by company personnel and contractors. The role ensures adherence to standards, regulatory requirements, and continuous improvement across construction and operations.

You will supervise QA staff, coordinate with internal teams and contractors, and drive process excellence, documentation quality, and policy implementation to support safe, reliable energy delivery.

Qualifications

• Bachelor’s degree required; 5+ years in QA in natural gas or related industry.
• Minimum 1 year of team lead/coaching experience.
• Equivalent work experience may be considered in lieu of degree.

Responsibilities

• Supervise day-to-day QA activities and personnel.
• Prioritize, assign, and monitor audits and reviews.
• Ensure audits and projects are completed accurately and on schedule.
• Coordinate with internal departments and contractors to meet quality objectives.
• Coach team members on task execution and quality expectations.
• Support development and implementation of QA policies and procedures.
• Oversee supplier/vendor QA, process excellence, and quality reviews.
• Review work to verify quality and regulatory compliance.
• Use analysis to evaluate issues and propose practical solutions.
• Assist Standards and Training with policy development.

Skills

Quality assurance

Regulatory compliance

Team supervision

Analytical skills

Communication

Coaching/mentoring

Education

Bachelor’s degree in a relevant field

Job description

About Us

South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.

Position Summary

The Quality Assurance Supervisor will lead quality assurance efforts associated with construction and operational activities by directing audits and compliance reviews of work performed by company personnel and contractors. The position promotes consistent execution of company standards and identifies opportunities for process improvement, risk reduction, and regulatory compliance. This role provides direct supervision and work direction for assigned Quality Assurance employees and supports safety, compliance, and quality assurance activities consistent with company operating procedures, regulatory requirements, and applicable quality standards. The position coordinates with internal stakeholders, external contractors and technical resources to ensure work is prioritized, assigned, completed, and documented in a manner that supports operational performance, compliance, and continuous improvement.

Essential Functions

• Supervise day-to-day activities for assigned Quality Assurance personnel.
• Prioritize, assign, and monitor work performed by internal and external groups.
• Ensure assigned audits, reviews, and projects are completed accurately and on schedule.
• Coordinate with other departments and operational teams to meet quality expectations and department objectives.
• Coach team members on task execution, technical proficiency, documentation quality, and performance expectations.
• Support the development, review, and implementation of quality assurance policies, procedures, work methods, and quality improvement initiatives.
• Provide oversight of applicable quality assurance activities, supplier/vendor quality assurance, process excellence, and operational quality reviews.
• Review work at appropriate intervals to verify quality, consistency, and compliance with company procedures and applicable regulatory requirements.
• Use analytical skills and judgment to evaluate moderately complex issues, compare alternative solutions, and recommend a practical path forward.
• Assist the Standards and Training Teams with the development of policies and/or training processes.

Qualifications

Required Skills

• Strong understanding of quality assurance processes, procedures, and quality standards.
• Understanding of regulatory compliance and natural gas industry
• Ability to supervise employees, assign work, monitor progress, and support team performance.
• Strong analytical, problem-solving, communication, and coordination skills.
• Ability to coach employees and support development of technical and job-related skills.
• Ability to balance quality, efficiency, safety, compliance, and operational needs.

Minimum Qualifications

• Bachelor’s degree with a minimum of 5 years of relevant experience in the natural gas industry or a similar quality role in other industries.
• In addition, a minimum of 1 year of team lead/coaching experience is required.
• Equivalent work experience may be considered in lieu of degree

Travel Requirements

This position may be primarily located in Atlantic City, Waterford or Union, NJ. The position supports both South Jersey Gas and Elizabethtown Gas and requires travel between utility service territories, company reporting locations, field work sites, contractor locations, and other operational areas as needed to support Quality Assurance oversight and business needs.

Explore the Possibilities

South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands‑on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.

Benefits Package Overview

SJI offers a competitive and comprehensive benefits package to eligible employees.

The SJI “Total Rewards” Benefits Package include:

• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• 401(k), with generous company match
• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Equal Opportunity/Affirmative Action Employer

At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.

Compensation Range

$84,375 - 135,000

We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate’s qualifications, education, and experience.