Quality Assurance Supervisor

IKO North America; Sumas (WA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary ($75,000 – $85,000)

Competitive health and benefit plan

Matched retirement savings program

Diversity and inclusion initiatives

Job summary

IKO North America is seeking a Quality Assurance Specialist in Sumas, WA to develop and manage quality assurance metrics. The ideal candidate will have at least five years of experience in industrial manufacturing and strong communication skills.

This role includes responsibilities such as resolving production quality deficiencies, implementing continuous improvement processes, and managing quality testing programs. A technical degree is preferred, along with a good understanding of statistical process control.

Qualifications

• Minimum five years of experience in an industrial process manufacturing environment.
• Hands-on experience with quality management systems.
• Experience with Six Sigma and Lean Manufacturing preferred.

Responsibilities

• Develop and manage quality assurance metrics.
• Identify and resolve production quality deficiencies.
• Implement ongoing quality improvement processes.

Skills

Statistical process control

Process optimization

Continuous improvement

Strong attention to detail

Excellent communication skills

Education

Post-secondary education in a technical field

Degree in chemical or mechanical engineering

Tools

MS Excel

MS Word

MS Access

MS PowerPoint

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials and is a Canadian owned and operated business with production facilities worldwide. Quality, integrity, and trustworthiness are the core values that underpin the company.

What’s in it for you?

• Competitive salary ($75,000 – $85,000)
• Competitive health and benefit plan
• Competitive matched retirement savings program
• Opportunity to join a continuously growing organization focused on diversity and inclusion
• Opportunity to work with an industry leader in manufacturing

When you join us you will be

• Develop and manage quality assurance metrics to measure opportunities for improvement, progress on goals, and accountability for performance.
• Identify, troubleshoot, and drive resolution of production quality deficiencies and problems.
• Work in conjunction with the Process Engineer to reduce variation and eliminate waste in all plant processes.
• Monitor quality impact of new production processes, methods or equipment.
• Identify relevant quality training needs and implement training.
• Implement ongoing quality improvement processes and procedures working with interdepartmental teams and involving production employees.
• Manage and audit the planning and execution of daily lab quality assurance testing and production quality testing.
• Monitor vendor compliance to quality standards.
• Design, manage, and control documentation and report procedures, and communicate progress results to plant key performance indicators in the area of quality.
• Review customer claims, identify root causes, and lead the development and implementation of corrective action plans in conjunction with the process engineer and Operations team.
• Organize and manage the quality assurance function in close cooperation with IKO Quality/Research and the management team (member of the Local Management Team).
• Monitor performance by utilizing data and statistical analysis.
• Collate and analyze performance data and charts against defined parameters, and report the results/action plan in monthly raw material variance meetings with senior management.
• Manage and maintain the plant’s quality inspection and product release programs for incoming and in‑process materials and components, processes and finished goods.
• Set QA compliance objectives and ensure targets are achieved.
• Act as company quality representative in customer visits.

Our ideal candidate

• Post‑secondary education in a technical field; a degree in chemical or mechanical engineering preferred.
• Minimum five years of experience in an industrial process manufacturing environment in a quality assurance role with hands‑on experience with quality management systems.
• Experience in statistical process control, process optimization, and continuous improvement, including Six Sigma and Lean Manufacturing preferred.
• Demonstrates values of integrity, respect for others, accountability, and a strong bias for action.
• Ability to achieve results individually and as part of a team.
• Proven time management and organizational skills.
• Strong attention to detail and data‑driven mindset.
• Proficient with MS Excel, Word, Access, and PowerPoint.
• Excellent communication (written, verbal, and presentation) and interpersonal skills.

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and consider all qualified applicants for employment without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. Applicants with disabilities are encouraged to apply, and accommodations are available on request for candidates during all aspects of the selection process.