Quality Assurance Supervisor

DHL Germany; Goodyear (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Generous PTO policy

Job summary

DHL Germany is looking for a Quality Assurance Supervisor for their Goodyear, Arizona location. The position entails supervising quality assurance programs and ensuring compliance with the DHL Quality Management System.

The ideal candidate will manage hourly associates, oversee quality audits, and ensure customer service standards are met. A Bachelor's Degree and relevant experience in QA and people management are preferred.

DHL Supply Chain offers various benefits including Medical, Dental, Vision, and a generous PTO policy.

Qualifications

• Bachelor's Degree preferred for the position.
• Some knowledge of Quality Assurance is desired.
• Experience in people management is preferred.
• Strong written and verbal communication skills are required.

Responsibilities

• Support the maintenance and improvement of the quality system.
• Monitor and report quality assurance metrics.
• Supervise and train hourly associates in quality activities.
• Ensure compliance with regulatory requirements.
• Act as the customer point of contact for QA issues.

Skills

People management experience

Data analysis experience

Strong written and verbal communication

Training and facilitation skills

Education

Bachelor's Degree

Tools

Computer applications

Job description

This position is for 2nd shift.

Quality Assurance Supervisor (US-N)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self‑assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations.
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis.
• Ensure customer service and business standards requirements are met daily.
• Plan, conduct, and act upon inspection processes—Gemba; Standards Confirmation etc on a daily basis.
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g., Operators, QA Tech I, QA Tech II, etc).
• Other duties as assigned.

Required Education and Experience

• Bachelors Degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Our Organization is an equal opportunity employer.