Quality Assurance Supervisor

Actalent; North Chicago (IL); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Life insurance

Disability insurance

HSA

Transit benefits

Employee Assistance Program

PTO

Job summary

Actalent is seeking a Quality Assurance Supervisor to lead a team of QA Inspectors and Lab Techs at our North Chicago, IL facility. You will mentor staff, prioritize daily QA activities, and oversee holds, rework, trials, and defect management to sustain quality and regulatory alignment.

You will work closely with Operations to resolve line issues, implement preventive actions, and maintain robust QA documentation and metrics.

Qualifications

• 3–5 years of QA/QC experience in manufacturing.
• Strong packaging knowledge; chemical manufacturing exposure preferred.
• Expertise with ISO 9001, 21 CFR Part 820, and related standards.
• Hands-on audits and inspections experience.
• Proven track record in process improvement and data-driven decisions.
• Familiarity with import/export regulatory guidelines.

Responsibilities

• Lead and develop a QA team of Inspectors and Lab Techs.
• Prioritize daily quality activities and manage multiple tasks.
• Oversee QA operations including holds, rework, trials, and defects.
• Collaborate with operations to resolve line issues promptly.
• Monitor corrective actions and prevent recurrence.
• Enforce quality standards aligning with regulations and goals.
• Maintain detailed quality documentation and SOPs.
• Support audits, inspections, and ISO compliance.
• Track quality KPIs and drive continuous improvement.
• Utilize Excel or other tools for risk analysis and decisions.
• Identify opportunities to enhance QA methodologies.

Skills

QA/QC Experience

Packaging knowledge

ISO 9001 / 21 CFR 820

Audits & inspections

Process improvement

Data-driven decision making

Regulatory compliance (imports/exports

Tools

Excel

ERP systems

Job description

Job Title: Quality Assurance Supervisor Job Description

As a Quality Assurance Supervisor, you will lead and develop a team of QA Inspectors and Lab Techs through training, mentoring, and performance feedback to strengthen team knowledge, support process standardization, and drive continuous improvement. You will prioritize daily quality activities and manage multiple tasks simultaneously, ensuring critical issues are addressed promptly while maintaining organization and attention to detail. Oversee the daily QA operations, including managing holds, rework, trials, and addressing defects as they arise. Work closely with the operations team to ensure all line issues are tracked, resolved in a timely manner, and that preventive measures are put in place for recurring issues.

Responsibilities

• Lead and develop a team of QA Inspectors and Lab Techs through training, mentoring, and performance feedback.
• Prioritize daily quality activities and manage multiple tasks simultaneously, ensuring critical issues are addressed promptly.
• Oversee daily QA operations, including managing holds, rework, trials, and addressing defects.
• Work closely with operations to ensure timely resolution of line issues and preventive measures for recurring issues.
• Monitor and control implementation of corrective actions to resolve defects swiftly and efficiently.
• Enforce quality control standards that align with industry regulations and company goals.
• Develop and maintain detailed quality documentation, including metrics, reports, and SOPs.
• Support audits, inspections, and reviews ensuring ongoing compliance with ISO 9001 and other relevant standards.
• Track and analyze quality KPIs and performance metrics, supporting continuous improvement initiatives.
• Utilize data-driven analysis and advanced Excel or other reporting tools for risk analysis and informed decision making.
• Identify opportunities for process improvements and enhance quality assurance methodologies.

Essential Skills

• 3-5 years of experience in a QA/QC role within manufacturing production operations.
• Strong knowledge of packaging; experience in chemical manufacturing is preferred.
• Expertise in ISO 9001, 21 CFR Part 820, and other quality standards.
• Hands-on experience supporting or leading audits and inspections.
• In-depth knowledge of process improvement methodologies.
• Analytical experience with data-driven decision making.
• Familiarity with regulatory guidelines for imports and exports.

Additional Skills & Qualifications

• Experience in chemical manufacturing is preferred.

Work Environment

This role is within a manufacturing facility, characterized by a fast-paced production environment. The position primarily involves standing throughout the shift and interacting with production, quality, shipping, purchasing, and supply chain teams. Personal protective equipment (PPE) is required per facility guidelines. The standard working hours are from 8 am to 4 pm, but you must be available 24/7 to address urgent issues as they arise. Supervising six direct reports across all three shifts and handling traditional coaching and developmental conversations with the team is part of the role.

Job Type & Location

This is a Contract to Hire position based out of North Chicago, IL.

Pay and Benefits

The pay range for this position is $37.50 - $45.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a fully onsite position in North Chicago, IL.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.