Quality Assurance Supervisor

Deutsche Post; Mechanicsburg (Cumberland County); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted stock purchase

401K

Generous PTO

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to oversee QA programs and daily QA activities across the site. The role supervises hourly associates and collaborates with QA management to uphold the DHL Quality Management System and customer/regulatory requirements.

The position emphasizes continuous improvement, metrics tracking, and effective training to ensure compliance and service excellence.

Qualifications

• Bachelor's degree preferred; QA knowledge a plus.
• Proven people management experience and strong communication skills.
• Experience with data analysis and QA processes.

Responsibilities

• Maintain and improve the QA system, including audits, CAPA, change control, and document control.
• Support regulatory, customer, and 3rd-party audits; track QA metrics.
• Supervise and train hourly associates in QA activities.
• Develop regular QA management reports and insights.
• Ensure compliance with regulatory requirements and customer service standards.

Skills

People management

Communication (written and verbal)

Data analysis

Training and facilitation

Self management

Computer applications

QA knowledge

Education

Bachelor's Degree

Job description

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000.

For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.

Quality Assurance Supervisor

(US-N)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities we look forward to exploring career possibilities with you!

Job Description

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Required Education and Experience

• Bachelors Degree, preferred
• Some knowledge of QA, preferred
• People management experience, preferred
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experienceTraining and facilitation skills
• Self management

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Our Organization is an equal opportunity employer.