Quality Assurance Specialist, Warehousing & Logistics

DSV - Global Transport and Logistics; Bensenville (IL); On-site; USD 63,000 - 74,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a Quality Assurance Specialist for Warehousing & Logistics. The role will develop, implement, and maintain quality management systems, and conduct audits to ensure operations meet customer requirements and internal standards.

You will create corrective action plans, analyze data to identify trends, and partner with cross-functional teams to drive continuous improvements.

Qualifications

• Bachelor's degree in related field
• 3–5 years of QA experience in transportation/logistics
• Strong analytical and communication skills

Responsibilities

• Develop, implement, and maintain quality management systems and processes.
• Conduct audits and inspections to identify quality issues.
• Create corrective action plans and drive cross-functional implementation.
• Develop and maintain metrics to track quality performance.
• Analyze data to identify trends and improve quality performance.
• Collaborate with customers to understand quality requirements and ensure compliance.
• Provide training and support on quality management processes.
• Investigate quality issues and perform root-cause analyses.
• Ensure all regulatory and legal quality requirements are met.

Skills

Quality management systems

Audits

Corrective actions

Data analysis

Communication

Teamwork

Organizational skills

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

Master's degree in Business Administration, Logistics, Supply Chain Management, or related field

Tools

Microsoft Office

Quality management software

Job description

Location: USA - Bensenville, Devon Avenue

Division: Air & Sea

Job Posting Title: Quality Assurance Specialist, Warehousing & Logistics

Time Type: Full Time

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.

Summary

The Quality Assurance Specialist is responsible for ensuring that DSV's transportation and logistics operations comply with company quality standard and customer requirements. They will be tasked with developing, implementing, and maintaining quality management systems, policies, and procedures.

Duties And Responsibilities

• Develop, implement, and maintain quality management systems and processes
• Conduct audits and inspections of transportation and logistics operations to identify quality issues
• Create corrective action plans and work with cross-functional teams to implement improvements
• Develop and maintain metrics to track quality performance
• Analyze data and identify trends to improve quality performance
• Collaborate with customers to understand their quality requirements and ensure compliance
• Provide training and support to employees on quality management systems and processes
• Conduct investigations and root cause analyses of quality issues
• Ensure that all regulatory and legal requirements related to quality are met

Educational Background / Work Experience

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 3-5 years of experience in quality assurance, preferably in the transportation and logistics industry.

Skills & Competencies

• Strong understanding of quality management systems and processes
• Ability to conduct audits and inspections
• Experience in developing and implementing corrective action plans
• Analytical skills to identify trends and improve quality performance
• Strong communication and interpersonal skills
• Ability to work in a team environment
• Strong organizational and time management skills

Supervisory Responsibilities (if Any)

• May be responsible for supervising quality assurance technicians.

Preferred Qualifications

• Master's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Professional certification in quality management, such as Six Sigma or Lean Six Sigma

Language Skills

Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office and experience with quality management software is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $62,500.00 – $73,500.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.