Quality Assurance Specialist - Social Work

Golden Gate Regional Center (GGRC); San Francisco (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical and Dental benefits

403(b) retirement with 10% employercon

Generous time off

Job summary

Golden Gate Regional Center in San Francisco is seeking a Quality Assurance Specialist to evaluate and monitor residential, day and specialized services across three counties for quality and compliance with Title XVII, California regulations, and GGRC standards.

The role requires a bachelor’s degree in social work or related field, plus 2+ years in developmental disabilities. Strong written and verbal communication, data management, and HIPAA/privacy awareness are essential.

Qualifications

• Bachelor's degree in social work or related field; Master's preferred.
• Minimum 2+ years post-graduate work, one of which must be in developmental disabilities.
• Strong communication, data management, and HIPAA compliance knowledge.

Responsibilities

• Coordinates and conducts quality assurance evaluations on community programs, including writing evaluation reports, follow-ups, and ongoing monitoring.
• Acts as an independent evaluator, team leader, or QA team member.
• Participates in State reviews of GGRC services.
• Revise evaluation tools for residential/nonresidential programs based on Title XVII and best practices.
• Analyze changes in Title XVII/XXII and DDS standards; make policy recommendations.
• Participate in RFP processes for provider selection when needed.
• Develop plans of correction for underperforming programs and provide follow up.
• Serve on committees and task forces to improve quality of programs.
• Provide specialized training workshops in evaluation and monitoring.
• Meetings with Community Care Licensing and other regional centers.
• Evaluate a Family Homes Agency annually and provide technical assistance.
• Provide technical assistance to community programs, including targeted seminars.

Skills

Written communication

Oral communication

Data documentation

MS Office suite

Diversity collaboration

Program evaluation

Workshop presentation

Project participation

HIPAA confidentiality

Education

Bachelor's degree in social work or related field

Master's degree preferred

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Starting Salary Pay: $60,385 - $72,462

Golden Gate Regional Center is looking to hire a Quality Assurance Specialist who evaluates and monitors residential, day and specialized services within Agency's three counties to ensure the quality of services provided to people supported to and in compliance with Title XVII, California Code of Regulations, Agency standards and best practices for programs.

Responsibilities

• Coordinates and conducts quality assurance evaluations on community programs, including writing evaluation reports, conducting follow-ups, and providing ongoing monitoring
• Acts as an independent evaluator, as an evaluation team leader, or as a QA team member
• Participates in State reviews of GGRC services
• In coordination with other staff, revise evaluation tools for residential and nonresidential programs as needed based upon working knowledge of Title XVII regulations and best practices in the field
• Analyze and review changes in relevant sections of Title XVII and XXII and DDS standard regulations and makes policy recommendations as appropriate
• Participates in the Request for Proposal process for service provider selection as needed
• Develops plans of correction for underperforming programs as needed and provides follow up
• Serve on in-house and community committees and task forces to improve quality of community programs
• Provide specialized training workshops in evaluation and monitoring for service providers, GGRC staff, and community representatives
• Participates in meetings with Community Care Licensing and other regional centers
• Evaluate a Family Homes Agency (FHA) once a year and provide ongoing technical assistance to the FHA
• Provide technical assistance to community programs, including targeted training seminars
• Participate in special projects, and assist with additional duties or tasks as assigned

Requirements

Education/Training

• Bachelor's degree in social work or related human services field. Master's degree is preferred
• 2+ years post-graduate work, one of which must be in the field of developmental disabilities

Skills

• Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation
• Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner
• Documenting and maintaining accurate data, reports and records
• Basic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applications
• Ability to work with a diverse group of people
• Program evaluation and development
• Seminar and workshop presentation
• Participate in special projects, and assist with additional duties or tasks, as assigned
• Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act

Competency Traits

• Ability to collaborate with a broad spectrum of providers and community partners
• Communication of technical requirements (policies, procedures, regulations and expectations) to diverse groups
• Problem identification and analysis
• Ability to interpret guidelines and standards and apply them in a fair and consistent manner
• Active listening
• Adaptability
• Collaboration/Teamwork
• Customer service orientation
• Organizational skills
• Time management
• Self direction

Desired Qualifications

• Experience in multi-cultural settings and/or multi-lingual capacity

Benefits

What are the benefits to working with GGRC?

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage

10% employer contribution to a 403(b) retirement account to help you save for the future!

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

Golden Gate Regional Center is an Equal Opportunity Employer.