Quality Assurance Specialist - Social Work

Golden Gate Regional Center Inc; San Francisco (CA); On-site; USD 60,385 - 72,462; Full time

Benefits offered by this job

Medical and Dental benefits

403(b) retirement contribution

Generous time off benefits

Job summary

Golden Gate Regional Center Inc is hiring a Quality Assurance Specialist to evaluate and monitor residential and community programs across three counties. The role requires a bachelor’s degree in social work, with a preference for a master’s, and at least two years of post-graduate experience related to developmental disabilities.

This position entails responsibilities like conducting evaluations, participating in state reviews, and ensuring compliance with regulations. Benefits include medical coverage, retirement contributions, and generous leave policies.

Qualifications

• Bachelor’s degree in social work or related human services field required.
• 2+ years post-graduate work, one in developmental disabilities.
• Experience in multi-cultural settings or multi-lingual capacity preferred.

Responsibilities

• Conduct quality assurance evaluations on community programs.
• Act as an independent evaluator and team leader.
• Revise evaluation tools for programs as needed.
• Analyze Title XVII and XXII for policy recommendations.
• Participate in service provider selection proposals.

Skills

Written communication

Oral communication

Data maintenance

Basic MS Office skills

Diversity collaboration

Program evaluation

Presentation skills

Client confidentiality

Education

Bachelor’s degree in social work or related field

Master’s degree preferred

2+ years post-graduate work

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Quality Assurance Specialist – Social Work

Starting Salary Pay: $60,385 - $72,462

Golden Gate Regional Center is looking to hire a Quality Assurance Specialist who evaluates and monitors residential, day and specialized services within Agency’s three counties to ensure the quality of services provided to people supported to and incompliance with Title XVII, California Code of Regulations, Agency standards and best practices for programs.

Responsibilities

• Coordinates and conducts quality assurance evaluations on community programs, including writing evaluation reports, conducting follow‑ups, and providing ongoing monitoring
• Acts as an independent evaluator, as an evaluation team leader, or as a QA team member
• Participates in State reviews of GGRC services
• In coordination with other staff, revise evaluation tools for residential and nonresidential programs as needed based upon working knowledge of Title XVII regulations and best practices in the field
• Analyze and review changes in relevant sections of Title XVII and XXII and DDS standard regulations and makes policy recommendations as appropriate
• Participates in the Request for Proposal process for service provider selection as needed
• Develops plans of correction for underperforming programs as needed and provides follow up
• Serve on in‑house and community committees and task forces to improve quality of community programs
• Provide specialized training workshops in evaluation and monitoring for service providers, GGRC staff, and community representatives
• Participates in meetings with Community Care Licensing and other regional centers
• Evaluate a Family Homes Agency (FHA) once a year and provide ongoing technical assistance to the FHA
• Provide technical assistance to community programs, including targeted training seminars
• Participate in special projects, and assist with additional duties or tasks as assigned

Education / Training

• Bachelor’s degree in social work or related human services field. Master’s degree is preferred
• 2+ years post‑graduate work, one of which must be in the field of developmental disabilities

Skills

• Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation
• Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner
• Documenting and maintaining accurate data, reports and records
• Basic familiarity with MS Word, MS Excel, MS PowerPoint, MS Outlook or similar software applications
• Ability to work with a diverse group of people
• Program evaluation and development
• Seminar and workshop presentation
• Participate in special projects, and assist with additional duties or tasks, as assigned
• Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act

Competency Traits

• Ability to collaborate with a broad spectrum of providers and community partners
• Communication of technical requirements (policies, procedures, regulations and expectations) to diverse groups
• Problem identification and analysis
• Ability to interpret guidelines and standards and apply them in a fair and consistent manner
• Active listening
• Adaptability
• Collaboration/Teamwork
• Customer service orientation
• Organizational skills
• Time management
• Self direction

Desired Qualifications

• Experience in multi‑cultural settings and/or multi‑lingual capacity

Benefits

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage.

10% employer contribution to a 403(b) retirement account to help you save for the future.

We offer generous time off benefits.

• 13 vacation days
• 15 sick days
• 11 paid holidays
• 6 personal holidays
• Up to 5 paid days for continuing education

Golden Gate Regional Center is an Equal Opportunity Employer.