Quality Assurance Specialist (remote)

Freddie Mac; Lowell (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in Quality Assurance and Compliance Services is offering a remote opportunity with flexible work hours. As a Quality Assurance Representative, you will enhance compliance and customer satisfaction through monitoring calls and reporting. Candidates should possess a high school diploma and relevant experience, with chances for career growth following comprehensive training.

Benefits

Health and Welfare benefits covering full employee premiums

Opportunity for career advancement

Comprehensive training program

Supportive and collaborative work environment

Qualifications

• Minimum 6 months experience in compliance or quality assurance.
• Ability to obtain a Public Trust clearance required.
• Familiarity with TCPA, SCRA, FCRA regulations a plus.

Responsibilities

• Monitoring and auditing assigned calls for compliance standards.
• Preparing daily, weekly, and monthly performance reports.
• Participating in continuing education programs for compliance updates.

Skills

Compliance

Quality Assurance

Customer Satisfaction

Bilingual (Spanish)

Education

High School diploma or equivalent GED

Bachelor's degree

Job description

Employer Industry: Quality Assurance and Compliance Services

Why consider this job opportunity:
- Salary of $17.75 per hour, with an additional $4.93 per hour in Health and Welfare benefits
- Health and Welfare benefits cover full employee-only medical, dental, and vision premiums for a 40-hour work week
- Opportunity for career advancement and growth within the organization
- Work remotely from home, offering flexibility in your work environment
- Comprehensive training program lasting up to 5-6 weeks to ensure your success in the role
- Supportive and collaborative work environment focused on quality assurance and compliance

What to Expect (Job Responsibilities):
- Ensure professionalism and timeliness in responses to clients and customers, enhancing compliance and customer satisfaction
- Monitor and audit assigned calls to ensure adherence to compliance and quality assurance standards
- Evaluate the performance of operational staff interacting with consumers
- Prepare and present daily, weekly, monthly, and quarterly reports on call monitoring and audits
- Participate in continuing education programs to stay updated on changes in laws and regulations

What is Required (Qualifications):
- High School diploma or equivalent GED required
- Minimum of 6 months of relevant experience in compliance or quality assurance, call-center monitoring/auditing, or customer service
- Ability to obtain and maintain a Public Trust security clearance (Federal 5C)
- Must reside within a 75-mile radius of Lowell, AR, or Hendersonville, TN
- Must pass an online customer service assessment test

How to Stand Out (Preferred Qualifications):
- Bachelor's degree
- 12 months of experience as a Contact Center Quality Assurance/Compliance Representative/Auditor
- Knowledge of ISO 9001:2015 standards
- Familiarity with TCPA, SCRA, FCRA, and regulations from the Consumer Financial Protection Bureau
- Bilingual (Spanish)

#QualityAssurance #RemoteWork #CustomerService #CareerOpportunity #Compliance

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."