Quality Assurance Specialist ISOIEC 17025

Field Calibrations, Inc.; Phoenix (AZ); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Paid Time Off

Life Insurance

AD&D Insurance

Discretionary bonus

Job summary

Field Calibrations, Inc. seeks a Quality Assurance Specialist to support ISO/IEC 17025:2017 quality management. You will handle document control, CAPA tracking, internal audits, calibration review, and customer complaint intake. Reports to the Quality Assurance Manager.

The role emphasizes audit coordination, CAPA closure, and evidence organization within a precision calibration environment. On-site in Phoenix with full benefits and growth potential.

Qualifications

• High school diploma or GED; associate or bachelor’s degree in quality, engineering, science, or related field preferred
• 2+ years in quality assurance, document control, or regulated-industry admin role
• Working knowledge of ISO/IEC 17025:2017 or similar standards
• Meticulous attention to detail and strong organizational skills
• Proficient with Microsoft 365 (Word, Excel, SharePoint, OneDrive)
• Ability to read and interpret calibration certificates and technical procedures
• Excellent written communication skills

Responsibilities

• Maintain controlled-document library and procedures per ISO/IEC 17025 §8.3
• Process document change requests and publish revisions
• Maintain master document list, revision history, and acknowledgement records
• Log nonconformities and CAPA items in the CAPA register
• Track root-cause analyses and verify effectiveness of corrective actions
• Prepare monthly CAPA metrics for QA and Laboratory Managers
• Coordinate annual internal audits and assist with audit prep
• Draft audit reports and track corrective actions
• Review calibration certificates for completeness and traceability language
• Coordinate with Laboratory Manager on re-issuance of records
• Assist with accreditation assessments (A2LA/ANAB)
• Participate in Applied AI program for QA workflows

Skills

Quality Assurance

Document Control

Regulated Industry Admin

Audits

Attention to detail

Education

High school diploma or GED

Associate/Bachelor’s in quality, engineering, science

Tools

MasterControl

Qualio

Greenlight Guru

ETQ

Job description

Benefits:

Applied AI training program

AD&D Insurance

Life Insurance

Paid Holidays

Health insurance

Paid time off

JOB TITLE

Quality Assurance Specialist (ISO/IEC 17025)

LOCATION

Phoenix, AZ · On-site

COMPENSATION

$22.00 – $28.00 per hour, depending on experience ($45,760 – $58,240 annualized). Full benefits package described below. Non-exempt, overtime eligible.

ABOUT FIELD CALIBRATIONS

Field Calibrations, Inc. is a Phoenix-based, ISO/IEC 17025:2017-accredited calibration laboratory serving aerospace, defense, manufacturing, energy, and research clients across the United States. We provide precision calibration and repair services on electrical, pressure, temperature, dimensional, torque, mass, and RF/microwave standards, both in our Phoenix lab and at client sites. We are a Service-Disabled Veteran-Owned Small Business (SDVOSB) pursuing SBA 8(a) certification, and we operate under a strict Applied AI-augmented quality management system that pairs experienced metrologists with modern data tools.

ABOUT THE ROLE

The Quality Assurance Specialist supports the Quality Assurance Manager in maintaining Field Calibrations' ISO/IEC 17025:2017 quality management system. This role owns the day-to-day execution of controlled-document management, corrective and preventive action (CAPA) tracking, internal audit coordination, calibration record review, and customer complaint intake. Reports to the Quality Assurance Manager.

WHAT YOU WILL DO

• Document Control (ISO/IEC 17025 § 8.3) • Maintain the controlled-document library including calibration procedures, work instructions, quality manual, and form templates
• Process document change requests, route for approval, publish approved versions, and retire superseded revisions
• Maintain the master document list, revision history, and technician acknowledgment records
• Corrective and Preventive Action (§ 8.7) • Log nonconformities, customer complaints, and internal-audit findings in the CAPA register
• Track root-cause analyses to closure, verify effectiveness of corrective actions, and escalate overdue items to the QA Manager
• Prepare monthly CAPA metrics for the QA Manager and Laboratory Manager
• Internal Audits (§ 8.8) • Coordinate the annual internal audit calendar, assist with audit preparation, and observe audit sessions
• Draft audit reports for QA Manager review, distribute findings to auditees, and track corrective actions
• Calibration Record Review • Review completed calibration certificates and worksheets for completeness, correct traceability language, uncertainty statement accuracy, and technician sign-off
• Sample-audit archived records against the retention schedule
• Coordinate with the Laboratory Manager on records that require re-issuance or supplemental data
• Customer Complaints and Satisfaction (§ 7.9) • Serve as the intake point for customer complaints; log, categorize, and route to the QA Manager for disposition
• Coordinate customer-satisfaction surveys and summarize trends for QA Manager quarterly reporting
• A2LA / ANAB Assessment Support • Assist the QA Manager in preparing for the annual accreditation assessment
• Track assessment findings to closure and coordinate the response package
• Applied AI Program Participation • Participate in the Field Calibrations Applied AI training program, applied to quality-system workflows including CAPA trending, complaint analysis, and audit-evidence organization

WHAT WE ARE LOOKING FOR

• Required • High school diploma or GED; associate or bachelor’s degree in quality, engineering, science, or a related field preferred
• 2+ years experience in a quality assurance, document control, or regulated-industry administrative role
• Working knowledge of ISO/IEC 17025:2017 or a comparable quality standard (ISO 9001:2015, AS9100, IATF 16949)
• Meticulous attention to detail and strong organizational skills
• Proficient with Microsoft 365 (Word, Excel, SharePoint, OneDrive)
• Ability to read and interpret calibration certificates and technical procedures
• Excellent written communication skills

• Preferred • Prior experience in an ISO/IEC 17025 calibration laboratory or aerospace/defense-regulated environment
• ASQ CQA (Certified Quality Auditor) or CQPA (Certified Quality Process Analyst) credential or candidate
• Experience with an eQMS platform (MasterControl, Qualio, Greenlight Guru, ETQ, or similar)
• Familiarity with the Applied AI-augmented QMS workflow
• Prior participation in an IAS, A2LA or ANAB accreditation assessment as an auditee or observer

WHAT WE OFFER

• Compensation • $22.00 – $28.00 per hour ($45,760 – $58,240 annualized), based on demonstrated experience
• Non-exempt; overtime eligible at 1.5× regular rate
• Discretionary annual performance bonus
• Health Insurance • Blue Cross Blue Shield of Arizona (BCBSAZ) EveryDay PPO plan
• 100% employer-paid employee-only medical premium
• Effective the first of the month following 90 days of employment
• Dependent/family coverage available at employee cost (dental and vision under evaluation for later this year)
• Life & AD&D Insurance • $25,000 basic life and AD&D coverage
• 100% employer-paid
• Combined Paid Time Off (accrues from day 1, usable after day 91) • 10 days per year (0–1 years of service)
• 12 days per year (1–2 years)
• 13 days per year (2–3 years)
• 14 days per year (3–4 years)
• 15 days per year (4–5 years)
• 16 days per year (5–6 years)
• 17 days per year (6–7 years)
• 18 days per year (7–8 years)
• 19 days per year (8–9 years)
• 20 days per year (9–10 years)
• 25 days per year (10+ years)
• Combined PTO bank absorbs vacation, sick, and bereavement leave into a single benefit. Materially exceeds Arizona statutory sick-leave minimum under A.R.S. § 23-371. Up to 40 hours of protected sick time carries over year-to-year.
• Paid Holidays (11 per year) • New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve (half day), and Christmas Day
• Professional Development • Unlimited employer reimbursement for pre-approved certification courses (ASQ CQA, CQPA, ISO/IEC 17025 lead auditor, and other quality credentials)
• Participation in the Field Calibrations Applied AI training program
• Career path toward Quality Assurance Manager and other quality-leadership positions
• Tools & Equipment • All required computing equipment, licenses, and quality-system tooling provided by the Company
• Culture • Culture of technical excellence, respect for the craft of metrology, and calm, professional operations
• Veteran-friendly workplace led by a former military PMEL professional