Quality Assurance Specialist- Houston, TX

ARS; Jersey Village (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading company in residential services seeks a Customer Service Representative to handle customer inquiries and complaints. The role requires strong communication and dependability from candidates, with a preference for those having 2 years of customer service experience. Join a team dedicated to providing high-quality service and support.

Benefits

Access to insurance after 31 days

Low-cost medical insurance options

401(k) with company match

Paid Time Off & Holiday Pay

Company paid life insurance

Qualifications

• Preferred customer service experience of at least 2 years.
• Experience in customer retention is a plus.
• Candidates must pass pre-employment drug screenings and background checks.

Responsibilities

• Communicates with customers to answer inquiries and resolve complaints.
• Investigates customer complaints by talking with all parties involved.
• Tracks resolution status and follows up with customers as needed.

Skills

Strong communication skills

Computer skills

Dependability

Positive attitude

Education

High School diploma or GED

Job description

Overview

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

• Check out what we offer:

  • Access to insurance available at 31 days of employment
  • Low-cost Medical Insurance options, starting at $5 per week
  • Dental and Vision Insurance options
  • Health Savings Account or Flexible Spending Account
  • 401(k) with company match
  • HSA and Flexible Spending Account
  • Paid Time Off & Holiday Pay
  • Company paid life insurance
  • Learn more by visiting www.myarsrewards.com/

Responsibilities

Communicates with customers and departmental personnel via telephone, email and/or written correspondence to answer inquiries, provide information and resolve complaints. Responds to customer concerns related to price discrepancies, damages, quality of service or any other service issues. Listens and responds carefully to customers while documenting complaints. Investigates customer complaints by talking with all parties involved and reviewing invoices and records. Coordinates resolution of complaints with local management. Tracks resolution status and follows up with customers as needed. Processes customer satisfaction surveys and reports results. Follows-up on any negative comments reported by customers.

Qualifications

A High School diploma or general education degree (GED) is preferred with at least two years of customer service experience. Customer Retention experience preferred. Strong communication and computer skills. Must be dependable and have a great attitude as well.All candidates are required to undergo pre-employment drug screens and national background checks.*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amountsdepend on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.