Quality Assurance Specialist — CX Improvement (Onsite/Remote)

TTEC; Charlotte (NC); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Competitive compensation package

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Job summary

A global customer experience company is seeking a Quality Assurance Specialist in Charlotte, NC. In this role, you will evaluate customer interactions and improve satisfaction scores. The ideal candidate will have a high school diploma, at least six months of related experience, and skills in data analysis. You will help drive performance improvements and ensure quality standards are met through various auditing and reporting activities, contributing to a customer-centric work environment.

Qualifications

• 6 months or more of customer service and call center experience.
• Ability to interpret and manipulate data for reporting.

Responsibilities

• Evaluate and analyze customer interactions to improve experience.
• Assist in auditing Key Performance Indicators.
• Review and evaluate operational procedures.

Skills

Customer service skills

Data manipulation for reporting

Active listening

Education

High school diploma or equivalent

Job description

A global customer experience company is seeking a Quality Assurance Specialist in Charlotte, NC. In this role, you will evaluate customer interactions and improve satisfaction scores. The ideal candidate will have a high school diploma, at least six months of related experience, and skills in data analysis. You will help drive performance improvements and ensure quality standards are met through various auditing and reporting activities, contributing to a customer-centric work environment.