QUALITY ASSURANCE SPECIALIST

State of Arkansas; West Memphis (AR); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid holidays

Job summary

State of Arkansas Department of Human Services seeks a Quality Assurance Specialist to support the quality management team. The role conducts inspections, records findings, and helps implement corrective actions under supervision, offering hands-on training for those starting in QA.

A bachelor’s degree is required and knowledge of eligibility rules is essential. The position emphasizes collaboration with production and engineering, adherence to safety standards, and participation in audits to

Qualifications

• Bachelor’s degree in a related field is required.
• Knowledge of federal and state laws governing eligibility for income assistance programs.
• Ability to interpret policy, determine client eligibility, and provide technical assistance.

Responsibilities

• Assist with routine inspections and testing of products or processes using approved methods.
• Collect and record samples and test data to monitor quality against benchmarks.
• Maintain logs of quality test results, inspection checklists, and non‑compliance incidents.
• Prepare quality reports and summarize findings for senior reviewers.
• Support internal audits and aid with follow‑up on corrective actions.
• Collaborate with production, operations, and engineering to communicate quality issues.

Skills

Legal compliance

Policy interpretation

Needs assessment

Oral/written comms

Interviews

Reporting software

Education

Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field

Tools

Microsoft Excel

Job description

Select how often (in days) to receive an alert:

Review agency case files to ensure households receive all benefits for which they are eligible. Evaluate and resolves all discrepancies in reviews. Narrate and review information collected during field investigation and ensure compliance with state and local federal laws in determining client eligibility. Research court records, Accessor's offices child support payments, and wills to determine additional resources, income and assets. contacts and or visit banking institutions insurance companies, schools and employers to verify available resources. Performs other functions as assigned. Interview family members, neighbors, and school personnel, etc. to obtain information needed to complete the review process. Initiates and responds to verbal and written correspondence inquiries.

Preferred Qualifications, specific skills and/or professional background details:

Knowledge of federal and state laws, policies and procedures and guidelines governing client eligibility for income assistance programs. Knowledge of community-based programs and services. Skill to interpret and apply policy, procedures and guidelines in determining eligibility for financial assistance programs. Skill to evaluate client information, assess client's needs, and make referrals. Skill to prepare, present and review oral and written information and reports. Skill to interview and provide technical assistance. Skill to use computer software to produce reports and written communications.

Some travel including overnight.

Ability to sit for extended periods of time including riding in a vehicle, extensive computer work utilizing Microsoft Office Suite, occasional overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Program Operations – Quality Assurance

Classification: Quality Assurance Specialist

Class Code: PQA03P

Pay Grade: SGS06

Salary Range: $52,137 – $77,163

Job Summary

The Quality Assurance Specialist supports the quality management team by performing foundational quality control tasks. This role is integral to guaranteeing that products or services meet internal quality standards and comply with industry regulations. The specialist works under the close supervision of experienced quality professionals, helping to conduct inspections, document findings, and implement basic corrective actions as needed. This is an ideal position for recent graduates or candidates starting their careers in quality assurance, as it offers hands‑on training and exposure to the full quality assurance process.

Primary Responsibilities

Assist with routine inspections and testing of products or processes using approved methods.Collect and record samples and test data to monitor product quality against established benchmarks.Maintain detailed logs of quality test results, inspection checklists, and non-compliance incidents.Assist in preparing quality reports and summarizing findings for review by the senior quality assurance team.Input and validate quality data using spreadsheets or specialized software.Support personnel with preliminary analysis of quality trends to identify potential areas for improvement.Ensure adherence to agency quality standards, procedures, and safety protocols.Aid in internal audits by preparing supporting documents and aiding with follow-up on corrective actions.Collaborate with production, operations, and engineering teams to communicate quality issues and propose enhancements.Participate in training sessions and quality improvement initiatives to maintain current knowledge of industry best practices.

Knowledge and Skills

Ability to clearly report findings and collaborate effectively with team members and supervisors.Familiarity with quality assurance software, spreadsheets (e.g., Microsoft Excel), and general computer skills.Basic analytical skills to assist in identifying quality deviations and supporting the resolution process.Openness to training and a strong desire to build a career in quality assurance.

Minimum Qualifications

Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.