Quality Assurance Specialist

Amerit Fleet Solutions; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

Amerit Fleet Solutions is seeking a Quality Assurance Specialist who will manage and audit repair order documents. Candidates should possess a technical automotive background and 3+ years of relevant experience. The position offers a competitive salary, full benefits, and opportunities for career development in a dynamic work environment.

Benefits

Full benefits within 30 days

Medical, dental, vision coverage

401(k) program

Unlimited PTO

Commitment to safety with reimbursement for boots/glasses

Career development training program

Employee referral program

ASE certification reimbursement

Employee discounts on cell phone service

Qualifications

• Experience processing or creating repair orders desired.
• Must have strong oral and written communication skills.
• Performance in a customer service role is crucial.

Responsibilities

• Oversee documents associated with repair orders, invoices.
• Identify quality control improvement opportunities.
• Liaison between customers and field managers audit invoices.

Skills

Communication

Customer Service

Organizational Skills

Attention to Detail

Microsoft Office

Education

3+ years in QA/admin support/customer service environment

Tools

TMW or similar software

Job description

Position Summary

Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking to hire a skilled Quality Assurance Specialist. The Quality Assurance Specialist will oversee the daily management and auditing of all documents associated with repair orders, purchase orders, and invoices. The candidate must also have some technical automotive background. It is essential to have relevant experience, be dependable, diligent, and take pride in one's work. The ability to handle multiple tasks and be a quick learner with a positive attitude is crucial.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range: $50,000-60,000, depending on experience!

Shift: Monday-Friday (Weekend support as business demands)

What's in it for you?

• Competitive salary pay – paid weekly, every Friday
• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) program
• Unlimited PTO, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Essential Duties & Responsibilities

• Review all internal repair orders daily and cross reference purchase orders as needed
• Process, update and communicate changes to repair orders as needed
• Identify process and quality control improvement opportunities and coach field teams on changes
• Provide input on internal system set up and training of field employees for new customers/accounts requirements
• Act as a liaison between customers, billing, and field managers when invoice disputes arise
• Act as a liaison between Sr Management and Directors to audit and review rejected invoices for the segment.
• You will be trained and become an active user of our operating system (TMW) (AI) (Amerit Portals)
• Run accurate reports relating to repair orders, billing/invoicing and discrepancies as needed
• Perform other job-related duties as assigned by the Quality Assurance Manager.

Key Competencies and Minimum Education

• At least 3+ years’ experience in a similar type of role; QA/admin support/customer service environment or service advisor/estimator.
• Experience in reviewing, processing, or creating work/repair orders, desired
• Comprehending the functioning and maintenance of Light, Medium, and Heavy-Duty Vehicles is essential, along with having experience or skills in parts management being an added advantage.
• Must have excellent oral and written communication skills
• Excellent customer service; customer driven approach and proven experience handling disputes and resolution
• Intermediate or above Microsoft Office proficiency required
• Strong organizational, planning and administrative skills required
• High attention to detail
• Prior experience with TMW (or similar transportation services software) desired but not required.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to regularly lift and move up to 10 pounds
• Ability to stand, walk, sit, talk or hear
• Frequent use of hands and fingers
• Ability to feel and reach with hands and arms

Are you ready to advance your career with Amerit Fleet Solutions? Apply Today!

https://www.ameritfleetsolutions.com/careers/easy-apply