Quality Assurance Specialist

YMCA of San Diego; San Diego (CA); Hybrid; USD 41,000 - 49,000; Full time

Job summary

YMCA of San Diego seeks a Quality Assurance Specialist to safeguard program integrity, data accuracy, and regulatory compliance for CDSS and San Diego County requirements. You will develop SOPs, conduct audits, and lead trainings for staff to ensure consistent policy implementation and high service quality.

Major focus areas include QA reviews across provider and family services, training delivery, and continuous improvement through data-driven analysis, with a hybrid schedule supporting remote

Qualifications

• Bachelor’s degree in child development, human services, or related field or four years’ equivalent related experience required.
• Minimum two years in program coordination and program assessment within community-based or funded settings.

Responsibilities

• Demonstrate expertise in database management and troubleshooting for subsidy programs (Care Connect, Care Portal, DocuSign, SharePoint, Teams, Outlook).
• Conduct training sessions for new staff on policies and procedures and updates to regulations.
• Perform Quality Assurance reviews of program files; identify trends and improve results.
• Monitor compliance with state, county, and agency regulations through regular assessments.
• Enter and maintain review findings in approved report templates for documentation and analysis.
• Develop SOPs, memorandums, and training materials as needed; support policy changes and trainings.
• Contribute to written participant communications regarding policy changes or services.
• Collaborate on projects to meet contract goals and provide high service levels to participants.

Skills

Policy interpretation

Training delivery

Quality assurance

Regulatory compliance

Data accuracy

Microsoft Office

Education

Bachelor's degree in child development or related field

Tools

Microsoft Office

SharePoint

DocuSign

Job description

Overview

The Quality Assurance Specialist is a key support role within the organization, focusing on program integrity, data accuracy, and compliance. This position ensures adherence to all relevant regulations, policies, and procedures, particularly those set forth by the California Department of Social Services (CDSS) and San Diego County. By interpreting various regulatory documents including Funding Terms and Conditions, Educational Code, WIC Code, CDSS Childcare Bulletins, County of San Diego Memorandums, and Childcare Program Guides, the specialist creates standard operating procedures to guide program implementation and compliance efforts.

Depending on the assigned area of focus, the Quality Assurance Specialist will be responsible for one of the following specialized functions:

• Provider Support Service or Family Support Services-Audits and Polices: Conduct quality assurance audits and reviews across all areas of Provider Support Services or Family Support Services, analyze results, and prepare detailed, accurate, and timely audit summaries to ensure compliance, identify trends, and support continuous program improvement. Assist in developing written communications regarding updates to policies, procedures, services, and departmental practices. Contribute to additional projects and initiatives that support the achievement of contract goals, promote operational effectiveness, and ensure a high level of service for program participants.
• Provider Support Service or Family Support Services-Procedures and Training: Conduct training sessions for new program staff on departmental policies, procedures, and data management systems, and provide ongoing training to existing staff on regulatory updates and procedural changes. Assist in developing and maintaining training materials, presentations, and facilitation methods to support continuous quality improvement and effective learning. Develop and deliver training sessions covering department policies, participant services, and system workflows. Prepare written communications to inform staff of new or revised policies, procedures, and services, ensuring consistent understanding and implementation across the department.

Learn more about YMCA Childcare Resource Services programs CLICK HERE

For more on Employee Perks, click on this link:Employee Benefits | YMCA of San Diego County (ymcasd.org)

SCHEDULE:

Monday through Friday, 8:00 a.m. to 4:30 p.m.

WORK DESIGNATION:

• Remote (must work within San Diego County Region)
• The position will primarily be remote, with in-person work required up to five (5) days per week at the Chula Vista, 30th Street, or Escondido office, during the full duration of department-wide new and on going trainings.
  • Please note that the work designation may change based on business needs.

Responsibilities

• Demonstrate expertise in database management and troubleshooting for all subsidy programs at Childcare Resource Service (CRS), including Care Connect, Care Portal, DocuSign, SharePoint, Microsoft Teams, and Outlook
• Conduct training sessions for new program staff on policies and procedures and provide ongoing training for existing staff on new regulations. Develop and maintain continuous quality improvement in presentations, facilitation, and training materials
• Perform Quality Assurance reviews of program files to identify trends, develop procedures, and provide additional training necessary to improve results
• Proactively track and maintain quality assurance measures to prevent errors and ensure funding for the departmentMonitor and ensure departmental compliance with state, county, and agency regulations through regular assessments of program quality, participant files, case actions/due dates, reports, database accuracy, statistical data, and internal policies and procedures
• Enter and maintain review findings in approved report templates for documentation and analysis purposes
• Independently interpret rules, regulations, and timelines required for programs, and develop subsequent Standard Operating Procedures, memorandums, and training materials as needed
• Assist in the development of training sessions covering department policies, participant services, and data management systems; Conduct trainings for both new and existing department staff
• Contribute to written participant communications regarding changes in policies, procedures, or services
• Work independently or collaboratively as a team member on departmental policy changes, quality assurance initiatives, technology improvements, trainings, and other projects to ensure contract goals are met and a high level of service is provided to participants

TRAVEL REQUIREMENTS:

• Must have access to reliable transportation to travel throughout San Diego County

Qualifications

• Bachelor’s degree in child development, human services, or related field or four (4) years’ equivalent related experience required AND,
• A minimum of two (2) years’ work experience required in:
  • One (1) year of experience in program coordination within a community-based organization serving community members
  • One (1) year of experience program assessment in comparable state or locally funded program

JOB COMPETENCIES:

• Must have intermediate computer skills in Microsoft Office (Word and Excel), experience with data entry, and a comparable client management software program
• Proficient in basic mathematical skills, including arithmetic operations, such as addition, subtraction, multiplication, and division, as well as the ability to interpret and analyze numerical data accurately
• Proficient in independently maintaining database systems and utilizing tracking information for accurate program statistics and report preparation
• Ability to collaborate effectively with peers and leadership, contributing to departmental policy changes, quality assurance measures, technology advancements, and other strategic priorities
• Possess strong customer service, conflict de-escalation, active listening, and communication skills to effectively interact with work partners
• Demonstrated experience, sensitivity, and competency in working with diverse groups and individuals, encompassing various social, ethnic, religious, socioeconomic, and cultural backgrounds
• Display strong organizational and prioritization skills to efficiently manage tasks and responsibilities
• Ability to effectively communicate via virtual and direct interaction with parents, providers, partners, internal work partners, and the general public, utilizing auditory skills
• Comfortable with a hybrid work model, capable of efficiently managing both office and remote work responsibilities on specified days
• Flexibility to transition between different work environments as needed, including the potential for full-time office-based work at any time

PRE-HIRE CONTINGENCIES:

• Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute
• Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
  • Exclusion and Debarment checks prior to first day and monthly thereafter

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.

Pay Range

USD $29.94 - USD $35.93 /Hr.