Quality Assurance Analyst

Equus Workforce Solutions; Houston (TX); On-site; USD 31,000 - 44,000; Full time

Job summary

Equus Workforce Solutions in Houston seeks a Quality and Compliance Analyst to review case files across multiple programs and monitor adherence to contract requirements. You will support policy clarification, assist with SOPs, and contribute to audits and quality improvement efforts.

In this role you will prepare reports, track corrective actions, and communicate findings to leadership to ensure timely responses and continuous program improvement within our workforce solutions division.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum three years' experience in quality and project management with audits.
• Knowledge of quality management principles and techniques.
• Strong communication and analytical skills; ability to present and deliver programs.

Responsibilities

• Conducts case file reviews for Choices NCP, TANF, SNAP, TAA, and WIOA programs.
• Monitors surveillance of workforce activities and uses audits to ensure policy and contract compliance.
• Assists with creating and updating standard operating procedures.
• Performs monthly center PII checks to ensure compliance with policies.
• Presents policy clarification and technical support to center staff.
• Assists with financial audits including worksite agreements.
• Writes, reviews, and updates quality improvement plan items.
• Organizes and participates in Administrative Quality Committee meetings (≥5 per year).
• Recommends corrective actions in weekly reports to Project Director.
• Follows up on previously implemented corrective action plans.
• Maintains client complaint Log and ensures timely responses.

Skills

Communication skills

Analytical skills

Presentation skills

Education

Bachelor's degree in related field

Equivalent combination of acceptable related experience and/or training for education requirement

Tools

Microsoft Word

Excel

PowerPoint

Access

Job description

• Compensation: USD 27.47 - USD 27.47 - hourly

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Conducts case file review of all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/ DW/Young Adult)
• Manages surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and adherence to contract requirements
• Assists with creating and updating standard operating procedures
• Performs monthly center Personal Identifiable Information checks to monitor compliance with Board/Equus policies
• Provides policy clarification and technical support to center staff
• Helps with financial audits to include support services and worksite agreement contracts
• Writes, reviews, and/or updates quality improvement plan items
• Organizes and participates in Administrative Quality Committee at a minimum of five per year
• Presents consistent feedback to management regarding areas that need improvement - Recommends corrective action in weekly reports to Project Director
• Follows up on previously implemented corrective action plans
• Maintains client complaint log and ensure clients are responded to within 24 hours of contact
• Establishes corrective action plans promptly

Qualifications

• Bachelor's degree in related field;
• Equivalent combination of acceptable related experience and/or training may be substituted for two years of the education requirement on a year for year basis
• Minimum three years' experience in Quality and Project Management as well as conducting quality assurance audits and developing quality improvement action plans
• Knowledge of the principles, practices, methods, and techniques of Quality Management
• Strong communication and analytical skills
• Ability to design and deliver presentations/programs
• Familiarity with Microsoft Word, Excel, PowerPoint, and Access

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].