Quality Assurance Specialist

Caliber Healthcare Solutions; Irving (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation from day one

Growth opportunities in a fast-paced,?

Collaborative team culture

Job summary

Caliber Healthcare Solutions is seeking a Quality Assurance Specialist in Irving, TX to act as the trusted connection between healthcare providers, clients, and internal teams. Ensure credentials, documentation, and clearances are complete so providers focus on patient care.

You’ll manage end-to-end credentialing, communicate proactively by phone and email, and maintain meticulous records while balancing multiple priorities with urgency and precision.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 2+ years of administrative, credentialing, or healthcare staffing experience (preferred).
• Exceptional communication skills—comfortable talking with physicians, executives, and staff at all levels.
• Highly organized and detail-oriented, with the ability to manage multiple deadlines with care.
• Service-driven mindset: you build trust, provide reassurance, and anticipate needs.
• Self-motivated and proactive—someone who follows through and finds solutions.
• Flexible and resourceful, able to adapt in a fast-paced, ever-changing environment.
• Comfortable working outside of standard hours if urgent needs arise.

Responsibilities

• Serve as a relationship builder and trusted resource for providers, clients, and colleagues nationwide.
• Manage the credentialing process end-to-end: applications, verifications, privileging, compliance checks, and documentation.
• Communicate frequently and proactively by phone and email to keep providers and clients updated.
• Review provider documentation, licenses, certifications, background checks, and testing to ensure accuracy and compliance.
• Coordinate screenings such as drug testing and background checks to ensure timely starts.
• Maintain detailed, accurate records while juggling multiple priorities with urgency and precision.
• Partner closely with sales and leadership to resolve issues quickly and collaboratively.
• Represent Caliber with professionalism, warmth, and a customer-first mindset at every touchpoint.

Skills

Communication skills

Detail-oriented

Organized

Relationship building

Multitasking

Proactive

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Job Title: Quality Assurance Specialist
Department: Operations
Reports To: Manager of Quality Assurance
Status: Full-Time, Non-Exempt

About the Role

At Caliber Healthcare Solutions, we know that exceptional provider support begins with exceptional people behind the scenes. As a Quality Assurance Specialist , you’ll be the trusted connection between our healthcare providers, clients, and internal teams. Your role is to ensure every provider has the credentials, documentation, and clearances they need—so they can focus on what matters most: caring for patients.

This position is ideal for someone who thrives on the phone, loves building strong professional relationships, and takes pride in meticulous attention to detail. Every call, every follow‑up, and every verification makes a difference in ensuring we deliver outstanding service to both our providers and clients.

What You’ll Do

• Serve as a relationship builder and trusted resource for providers, clients, and colleagues nationwide.
• Manage the credentialing process end-to-end: applications, verifications, privileging, compliance checks, and documentation.
• Communicate frequently and proactively by phone and email to keep providers and clients updated.
• Review provider documentation, licenses, certifications, background checks, and testing to ensure accuracy and compliance.
• Coordinate screenings such as drug testing and background checks to ensure timely starts.
• Maintain detailed, accurate records while juggling multiple priorities with urgency and precision.
• Partner closely with sales and leadership to resolve issues quickly and collaboratively.
• Represent Caliber with professionalism, warmth, and a customer‑first mindset at every touchpoint.

What Makes You a Great Fit

• High school diploma or equivalent required; associate’s degree preferred.
• 2+ years of administrative, credentialing, or healthcare staffing experience (preferred).
• Exceptional communication skills—comfortable talking with physicians, executives, and staff at all levels.
• Highly organized and detail‑oriented, with the ability to manage multiple deadlines with care.
• Service‑driven mindset: you build trust, provide reassurance, and anticipate needs.
• Self‑motivated and proactive—someone who follows through and finds solutions.
• Flexible and resourceful, able to adapt in a fast‑paced, ever‑changing environment.
• Comfortable working outside of standard hours if urgent needs arise.

Why Caliber

When you join Caliber Healthcare Solutions, you’re joining a team that values relationships, responsiveness, and reliability . We offer:

• A collaborative, supportive team culture.
• Competitive compensation and benefits from day one.
• Opportunities to grow within a fast‑paced, mission‑driven organization.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Caliber Healthcare Solutions’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.