Quality Assurance Specialist

Integrity; Harrisburg (Dauphin County); On-site; USD 42,000 - 60,000; Full time

Job summary

Integrity is seeking a QA reviewer in Harrisburg, PA to monitor and report on sales calls and audits of resources. The role requires 1–2 years of customer service experience and strong Excel skills.

A Bachelor's degree is preferred but not required, and familiarity with Medicare processes is a plus. Responsibilities include reviewing inbound/outbound calls, maintaining QA data accuracy, and collaborating with Learning Development and Resource Development teams to identify improvements.

Qualifications

• 1-2 years of customer service experience.
• QA for call monitoring experience is preferred.
• Proficient with Excel and MS Office.

Responsibilities

• Review and report on inbound/outbound calls for the Sales Department.
• Review and audit resources as needed.
• Stay up to date with Medicare information, CMS compliance, and Integrity tools/services.
• Consult with Learning Development and Resource Development teams to discuss improvements and track issues.
• Ensure accuracy of QA data before adding to shared reporting.
• Provide QA data reporting on individuals when requested.
• Review/audit other sales resources as needed.
• Miscellaneous tasks as assigned by Supervisor.

Skills

Excel

Communication skills

Typing

Computer literacy

Education

High School Diploma

Bachelor's degree in Education, Marketing, or Sales

Tools

Microsoft Office

Job description

• Responsible for reviewing sales calls and tracking call quality as well as reviewing and running audits on other resources as needed.

• Responsible for reviewing sales calls and tracking call quality as well as reviewing and running audits on other resources as needed.

Essential Functions And Basic Duties

• Review and report on inbound/outbound calls for the Sales Department.
• Stay up to date with Sales processes and procedures, Medicare information, CMS compliance, and Ritter[DP1.1] and Integrity tools/services.
• Consult with Learning Development[DP2.1] and Resource Development teams periodically to discuss areas that require improvement and track ongoing issues toward improvement.
• Ensure accuracy of QA data before added to shared reporting
• Provide QA data reporting on individuals as requested.
• Review/Audit other sales resources as needed
• Miscellaneous tasks as assigned by Supervisor.

Qualifications

EDUCATION/CERTIFICATION: High School Diploma or equivalent.

Bachelor's degree in education, Marketing, or Sales preferred but not required.

Active Life/Health Insurance License Preferred But Not Required.

REQUIRED KNOWLEDGE: Thorough understanding of insurance, primarily Medicare, and insurance sales or the interest and ability to learn.

Thorough knowledge of Sales, Marketing, Contracting, and New

Business operations and procedures or the interest and ability to learn.

EXPERIENCE REQUIRED: 1-2 years Customer Service experience.

Experience in QA for call monitoring preferred but not required.

SKILLS AND ABILITIES: Competent Microsoft Office Suite, especially Excel, is needed.

Effective communication, both verbally and written.

Good computer and typing skills.

Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.