Quality Assurance Specialist

ICF; Columbia (MD); Remote; USD 60,000 - 104,000; Full time

Job summary

A global advisory and technology firm is seeking a Quality Assurance Specialist in Maryland to conduct comprehensive energy efficiency quality assessments. The role involves detailed field inspections and interaction with contractors and homeowners. Ideal candidates will have a Bachelor's Degree and 2+ years in related fields, along with basic mechanical skills and customer service experience. The company offers flexible working arrangements and various professional development opportunities.

Benefits

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Qualifications

• 2+ years in construction, energy efficiency, building sciences, or related experience.
• Clear and clean driving record, able to pass drug and background check.
• Able to lift boxes no heavier than 30 pounds, climb stairs and ladders.

Responsibilities

• Conduct QA/QC assessments in residential dwellings following BPI standards.
• Complete detailed and accurate field inspections aligning with utility rebate applications.
• Interact with contractors and homeowners regarding energy efficiency opportunities.

Skills

Basic mechanical skills

Customer service experience

Understanding of residential construction methods

Sales conversion experience

Education

Bachelor's Degree in business, energy, communication or related studies

Tools

Microsoft Office (Excel, PowerPoint, Outlook)

Job description

Overview

Quality Assurance Specialist, Energy Efficiency (Field)

Utilities Programs and Services

Location: Maryland Remote (candidates located in MD preferred)

Ready to make a Difference?

ICF is seeking a Quality Assurance Specialist, based in Maryland to assist in the delivery of residential energy efficiency programs. We are seeking a Quality Assurance Specialist to conduct comprehensive energy efficiency quality assessments in accordance with utility program standards in Maryland.

We place a premium on the ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction.

Why you will love working here

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing

• Conduct QA/QC assessments in residential dwellings in accordance to program and Building Performance Institute (BPI) standards
• Complete detailed and accurate field inspections verifying quantities and technologies aligning with utility rebate applications
• Interact with contractors and homeowners answering questions regarding energy efficiency and additional energy savings opportunities
• Contribute to the evolution of program strategies and the design of program features and services
• Contribute to the deployment of program marketing and outreach campaigns
• Coordinate with or schedule QA/QC activities such as field inspections
• Prepare summary reports identifying additional opportunities found during QC visits
• Must have a reliable vehicle for local travel. Requirements are between 60% to 80% of the time. (reimbursement for mileage provided)

What we need you to have (minimum qualifications)

• Bachelor's Degree in (business, energy, communication or related studies) (candidates can substitute one year of experience for each year of education)
• 2+ years in construction, energy efficiency, building sciences and/or related experience
• Must have a clear and clean driving record and pass drug and background check
• Basic mechanical skills and able to lift boxes no heavier than 30 pounds, climbing stairs and ladders, driving, walking, standing, above head arm movements

What we would like you to have

• Understanding of residential construction methods
• Ability to promote energy efficiency practices in the residential sector preferred
• Experience working with MHIC licensed companies
• Experience performing energy audits and energy savings calculations
• Experience with energy efficiency technologies and practices is highly desirable
• Experience working on successful energy efficiency programs
• Experience with ENERGY STAR, BPI, and other program platforms
• Proficient with suite of Microsoft Office tools such as Excel, PowerPoint, Outlook, etc
• Customer service and/or sales conversion experience

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$60,927.00 - $103,576.00 Maryland Remote Office (MD99)