Quality Assurance Risk Management Coordinator - Wernersville State Hospital

Davita Inc.; Wernersville (Berks County); On-site; USD 50,000 - 75,000; Full time

Job summary

Davita Inc. seeks a Quality Assurance Risk Management Coordinator dedicated to enhancing services for vulnerable citizens. This role entails managing patient rights complaints, coordinating QA activities, and facilitating interdisciplinary teams to improve patient outcomes. Ideal candidates should have a degree in related fields and a commitment to quality service.

Benefits

Excellent benefits

Pay increases

Paid leave and holidays

Career advancement opportunities

Free parking

Qualifications

• One year as a Quality Assurance/Risk Management Specialist or equivalent role.
• Three years of professional experience in a healthcare facility and a bachelor's degree.
• Three years of clinical experience with two years in administrative roles.

Responsibilities

• Manage and coordinate facility patient abuse and complaint investigations.
• Analyze allegations and assign to staff for investigation.
• Coordinate facility-wide Quality Assurance activities.

Skills

Communication

Critical Thinking

Detail-oriented

Education

Bachelor's degree in social work, nursing, healthcare administration, or related field

Job description

THE POSITION

Are you passionate about providing quality services to our most vulnerable citizens? Are you detail-oriented? Do you possess excellent communication and critical thinking skills? If so, consider joining Wernersville State Hospital as a Quality Assurance Risk Management Coordinator. Advance your professional career with this rewarding opportunity.

DESCRIPTION OF WORK

In this crucial role, you will manage and coordinate facility patient abuse and patient rights complaint investigations. Work involves receiving allegations and complaints, analyzing facts, and assigning to the appropriate staff to investigate. This position coordinates facility-wide Quality Assurance activities as related to patient abuse investigations, grievances and database development to represent results. You will have the opportunity to coordinate the facility's interdisciplinary Root Cause Analysis, Failure Mode and Effect Analysis teams to include monitoring and facilitating completion of identified corrective actions.

Interested in learning more? Additional details regarding this position can be found in theposition description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.
• Free parking
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Quality Assurance/Risk Management Specialist (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility and a bachelor's degree;or
• Three years of clinical experience in a human services agency, including two years of administrative, evaluative, consultative or supervisory work in a health care program; and a bachelor's degree with major course work in social work, nursing, health care administration, behavioral sciences or a related field; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require a medical examination.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [e-mail].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.