Quality Assurance Officer (QAO) – DHS Background Investigative Service

KENTECH; Miami (FL); Remote; USD 70,000 - 80,000; Full time

Job summary

A leading company is seeking a Quality Assurance Officer to implement and maintain the Quality Control Program for background investigations. The role involves ensuring compliance with DHS standards and improving quality metrics, impacting customer decisions significantly. The position offers flexible remote work options and requires a Bachelor's degree along with extensive experience in security investigations.

Benefits

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Minimum 6 years in personnel security investigations or background investigations.

Responsibilities

• Develop, implement, and maintain a comprehensive Quality Control Program.
• Ensure a two-tier review process for all ROIs.
• Monitor performance metrics, identify trends, and recommend improvements.

Skills

Knowledge of background investigation policies and procedures

Project or process management experience

Quality Assurance background with data-driven analysis skills

Education

Bachelor’s degree from an accredited college/university

Job description

Quality Assurance Officer (QAO) – DHS Background Investigative Service

Join to apply for the Quality Assurance Officer (QAO) – DHS Background Investigative Service role at KENTECH.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - the first consumer background checking system of its kind, and ClarityIQ, a high-tech/high-touch investigative case management system.

MISSION: We're on a mission to help the world make clear and informed hiring decisions.

VALUE: To achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values

• Customer Focused: We are customer focused and results-driven.
• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders: We are passionate investigators for discovery and truth.
• Community Partnerships: We believe there is no greater power for transformation than delivering on what a community cares about.

IMPACT: As a small agile company, we seek high performers who relish the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

Location:

• Nationwide Remote with access to KENTECH’s DHS-cleared administrative office or approved remote/home office locations.

Position Summary: The Quality Assurance Officer is responsible for implementing and maintaining the Quality Control Program for all background investigations under this contract. The QAO ensures that all Reports of Investigation (ROIs) meet DHS performance, accuracy, and compliance standards.

Key Responsibilities:

• Develop, implement, and maintain a comprehensive Quality Control Program.
• Ensure a two-tier review process for all ROIs.
• Monitor performance metrics, identify trends, and recommend improvements.
• Coordinate with PM, DPM, and investigators to resolve quality-related issues.
• Ensure compliance with DHS policies, Federal Investigative Standards (FIS), and Personnel Vetting Investigative Standards (INVS).

Minimum Qualifications:

• Experience: Minimum 6 years in personnel security investigations or background investigations.
• Education: Bachelor’s degree from an accredited college/university.
• Skills:
• Knowledge of background investigation policies and procedures.
• Project or process management experience.
• Quality Assurance background with data-driven analysis skills.
• Active or favorably adjudicated T5 or HT clearance.

Compensation: Compensation will align with federal QA standards and clearance level.

Estimated Range: $70,000 – $80,000/year. Flexible work from home options available.