Quality Assurance Manager - Lean & Continuous Improvement

Franklin Electric; Madison (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Franklin Electric, located in Madison, WI, seeks a QA/Manufacturing Quality Leader responsible for planning, directing quality programs to meet regulatory standards and ensure continuous production.

Key responsibilities include formulating quality objectives, coordinating with production, directing inspection and testing, guiding training on quality, investigating customer complaints, and leading continuous improvement initiatives such as FMEA/PFMEA.

Qualifications

• Bachelor’s degree in engineering, engineering technology, or a related technical field.
• Five or more years of experience in quality assurance, quality control, or a related field (preferred).
• Three years of supervisory experience (required).
• 5 years of experience with Continuous Improvement, Lean, and Operational Excellence (preferred).

Responsibilities

• Formulates and maintains quality control objectives.
• Coordinates quality objectives with production procedures to maximize product reliability and minimize costs.
• Directs employees engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Plans, promotes, and organizes training activities related to product quality and reliability.
• Investigates and resolves customer complaints.
• Outlines product deficiencies and suggests corrections; tracks corrective actions until resolved.
• Reviews product analysis to identify quality problems.
• Follows incoming inspection requirements as needed.
• Coordinates quality system non-conformance issues with manufacturing/suppliers for resolution.
• Evaluates and supervises assigned customer complaints and works with departments to resolve them.
• Conducts FMEA and PFMEA to support new designs and continuous improvement projects.

Skills

Quality control

Statistical analysis

Process improvement

Documentation

Training

Customer complaint handling

Communication skills

Problem solving

FMEA/PFMEA

Education

Bachelor’s degree in engineering/engineering technology

Tools

Microsoft Office

Intelex

Job description

Franklin Electric, located in Madison, WI, seeks a QA/Manufacturing Quality Leader responsible for planning, directing quality programs to meet regulatory standards and ensure continuous production.

Key responsibilities include formulating quality objectives, coordinating with production, directing inspection and testing, guiding training on quality, investigating customer complaints, and leading continuous improvement initiatives such as FMEA/PFMEA.