Quality Assurance Manager I

DHL Supply Chain; Olive Branch (MS); On-site; Confidential; Full time

Benefits offered by this job

Competitive wages

Affordable health/dental/vision & life

401K plan

Paid vacation and holidays

Job summary

DHL Supply Chain is seeking a Quality Assurance Manager to lead QA activities across single/multiple sites, ensuring regulatory compliance and continual improvement. The role focuses on CAPA, audits, and cross-functional collaboration with stakeholders to meet customer expectations and quality requirements.

The position emphasizes experience with gCxP and regulatory standards, developing QA talent, and driving efficiency across quality systems.

Qualifications

• Bachelor’s degree or 5+ years experience in QA/quality
• Graduate degree preferred in related field
• Quality control certifications (RAC, Six-Sigma) preferred

Responsibilities

• Oversee the maintenance and continuous improvement of the quality system including CAPA management, internal quality audits, self-assessments, change control, document control and SOPs/WIs
• Oversee licenses, permits and registrations process
• Manage regulatory compliance with cGxP, contracts and customer requirements; report to executive management
• Ensure validation of systems and equipment and maintain change control processes
• Hire, train and develop quality associates
• Monitor training and development for regulatory compliance
• Coordinate with continuous improvement teams on workshops and initiatives
• Review regulatory, customer and third-party audits and provide recommendations
• Identify trends in QA metrics for the organization
• Serve as primary customer contact for QA-related issues
• Develop, distribute and maintain management reports
• Manage site suppliers and audit processes
• Provide business development support and represent DHL in customer events and meetings

Skills

CAPA management

Internal audits

Change control

Document control

SOPs & WI

Education

Bachelor’s degree in related field

Graduate’s degree in related field

Certification in quality control (RAC, Six-Sigma)

Job description

Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?

Job Description

Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site / multiple sites and / or single or multiple customers . Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Develop, manage, and oversee site quality resources. Support global and cross-sector Quality and Regulatory initiatives, as required. Support validated processes as applicable for regulated hardware, equipment, and software systems.

• Oversee the maintenance and continuous improvement of the overall quality system, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Oversee the licenses, permits, and registrations process.
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract (OSA, QAA/ TA), and customer requirements as applicable; reporting the results to executive management.
• Ensure that systems and equipment are validated (if applicable) and change control processes maintained.
• Hire, train, and develop quality associates.
• Monitor the training and development of site associates to ensure compliance to processes and regulations.
• Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops.
• Review and provide recommendations on regulatory, customer and 3rd party audits.
• Review and identify trends within the quality assurance metrics for the organization.
• Primary customer contact for QA related issues/initiatives as needed.
• Develop, distribute and maintain regular management reports.
• Manage site suppliers and prepare, receive, and act on audits.
• Provide Business Development support and represent DHL in customer events and meetings as required.

Required Education And Experience

• Bachelor’s degree in a related field or 5+ years relevant work experience, required.
• Graduate’s degree in related field, preferred.
• Certification related to quality control (RAC, Six-Sigma, etc.), preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

• We offer competitive wages
• Excellent affordable insurance benefits (including health, dental, vision and life)
• 401K plan
• Paid vacation and holidays

Our Organization is an equal opportunity employer.