Quality Assurance Manager I

supply-chain; North Las Vegas (NV); On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

Generous PTO

Job summary

DHL Supply Chain in Las Vegas, NV seeks a Quality Assurance Manager for the Life Sciences team. Lead site-wide quality systems, regulatory compliance, and continuous improvement efforts while managing a team of quality professionals.

The role oversees audits, CAPA, training, supplier oversight, and serves as the primary QA contact for customer initiatives. Location is Las Vegas, with responsibilities across multiple sites as needed.

Qualifications

• Bachelor's degree or equivalent 4+ years work experience required.
• Quality control certification preferred.
• 3+ years in a regulated environment or ISO 9001 compliant/certified required.
• 1+ year supervisory/management experience required.
• Experience in Life Sciences, manufacturing, or 3PL preferred.
• Knowledge of FDA, GxP, ATF, DEA regulations.
• Proven ability to lead quality programs and improve processes.

Responsibilities

• Oversee site quality system maintenance and continuous improvement (CAPA, audits, document control).
• Manage licenses, permits, and registrations processes.
• Ensure regulatory compliance with applicable products and services; report to executives.
• Validate systems and equipment as applicable; maintain change control.
• Hire, train, and develop quality staff; monitor training for compliance.
• Coordinate with continuous improvement to drive workshops and initiatives.
• Review audits and provide recommendations to customers and management.
• Analyze quality metrics and act on trends; serve as primary QA contact.
• Develop and distribute regular management reports; manage supplier audits.
• Represent DHL in customer events and meetings as required.

Skills

Quality mindset

Regulatory compliance

Leadership

Data analysis

Documentation

Project management

Communication skills

Training & development

Education

Bachelor's degree or equivalent

Quality control certification (preferred)

Job description

Are you a quality-focused leader with experience in regulated environments? At DHL Supply Chain, our work directly supports critical Life Sciences operations across the globe.

We are seeking a Quality Assurance Manager for our Life Sciences team to lead and oversee site-wide quality systems, regulatory compliance, customer quality initiatives, and continuous improvement efforts. This role is located in Las Vegas, NV and is critical in ensuring operational excellence, compliance, and customer satisfaction while leading a team of quality professionals.

QA Manager I

The QA Manager I role has a national salary range of $85,000- $150,000.

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• General Bonus Plan
• generous PTO policy

Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?

Job Description

Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site / multiple sites and / or single or multiple customers . Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Develop, manage, and oversee site quality resources. Support global and cross-sector Quality and Regulatory initiatives, as required. Support validated processes as applicable for regulated hardware, equipment, and software systems.

• Oversee the maintenance and continuous improvement of the overall quality system, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Oversee the licenses, permits, and registrations process.
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract (OSA, QAA/ TA), and customer requirements as applicable; reporting the results to executive management
• Ensure that systems and equipment are validated (if applicable) and change control processes maintained
• Hire, train, and develop quality associates.
• Monitor the training and development of site associates to ensure compliance to processes and regulations.
• Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
• Review and provide recommendations on regulatory, customer and 3rd party audits.
• Review and identify trends within the quality assurance metrics for the organization.
• Primary customer contact for QA related issues/initiatives as needed.
• Develop, distribute and maintain regular management reports
• Manage site suppliers and prepare, receive, and act on audits
• Provide Business Development support and represent DHL in customer events and meetings as required

Required Education and Experience

• Bachelor Degree or equivalent 4 years work experience, required
• Certification related to quality control, preferred
• 3+ years experience in a regulated environment OR ISO 9001 compliant or certified, required
• 1+ years of supervisory or management experience, required
• Manufacturing, Food, Life Sciences, or 3PL Industry experience, required
• Participation in successful standards organization registration in a complex environment
• Supervising or implementing quality control programs
• Knowledge of regulations such as FDA, GxPs, ATF, DEA, etc.
• Administrator of training in compliance to regulated standards
• People development
• People management
• Process development
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management
• Problem solving
• Project management
• Presenting
• Report creation
• Solution execution

Our Organization is an equal opportunity employer.