Quality Assurance Manager, Home

Quince; San Francisco (CA); On-site; USD 130,000 - 155,000; Full time

Job summary

A leading tech company in retail is seeking a Quality Assurance Manager to oversee quality execution across product development and production. This role involves collaborating with various teams to identify quality concerns and implementing robust testing protocols. The ideal candidate will have over 7 years of experience in Quality Assurance, preferably in the Home Textiles or Hardlines sectors. Join a mission-driven team and help reshape the retail experience with a focus on quality and sustainability.

Qualifications

• Minimum of 7+ years of experience in Quality Assurance, preferably within Home Textiles or Hardlines.
• Experience with major U.S. retailers within Home Textiles or Hardlines categories.
• Strong understanding of Total Quality Management (TQM) principles.

Responsibilities

• Collaborate with teams to address potential quality concerns.
• Develop and implement product testing protocols to mitigate quality issues.
• Lead and develop a team of Quality Assurance professionals.

Skills

Quality Assurance

Strategic Thinking

Communication Skills

Defect Reduction

Tools

FMEA

Root Cause Analysis

Statistical Process Control

Job description

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct‑to‑consumer (DTC) model that cuts out middlemen and leverages just‑in‑time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world‑class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high‑performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world‑class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Quality Assurance Manager

The Quality Assurance Manager is responsible for leading quality execution across product development and production to ensure products meet design, safety, construction, and regulatory standards. This role partners closely with Merchandising, Sourcing, and Product Development to proactively identify risks, implement testing protocols, and drive continuous improvement initiatives. This position reports directly to the VP, Quality and plays a critical role in protecting product integrity and brand reputation across domestic and international markets.

Responsibilities

• Collaborate with Merchandising, Sourcing, and Product Development teams to proactively identify and address potential quality concerns during product development and production.
• Ensure products meet design intent, safety standards, construction requirements, and regulatory compliance for both domestic and international markets.
• Conduct and support Failure Mode and Effects Analysis (FMEA) for new product development initiatives.
• Develop and implement product testing protocols and inspection plans to mitigate potential quality or defect issues, including defining test methods, pass/fail criteria, and sample sizes.
• Execute and oversee testing and inspection plans to ensure adherence to approved standards.
• Maintain governance of Test Protocols and Inspection Plans, ensuring all internal teams and third‑party partners follow approved documentation and processes.
• Stay current on applicable regulations and industry best practices and implement necessary updates to ensure compliance.
• Build strong working relationships with internal and external partners to ensure quality standards and systems are consistently applied.
• Lead and develop a team of Quality Assurance professionals supporting quality and compliance programs.
• Drive defect reduction and continuous improvement initiatives across suppliers and production partners.

Qualifications

Required:

• Minimum of 7+ years of experience in Quality Assurance, preferably within Home Textiles, Home Furnishings, or Hardlines categories.
• Experience working with major U.S. retailers within Home Textiles or Hardlines categories.
• Experience developing and implementing product testing protocols using industry‑accepted test methods.
• Working knowledge of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, Statistical Process Control).
• Quality management experience within manufacturing or production environments.
• Strong understanding of Total Quality Management (TQM) principles.
• Proven ability to drive measurable impact, including defect reduction and process improvements.
• Experience leading and developing quality team members.
• Strong strategic thinking and structured communication skills.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range: $130,000 USD - $155,000 USD

WHY QUINCE?

Joining Quince means being part of a mission‑driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we’re dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit‑based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.