Quality Assurance Manager, Hardlines United States, Remote

Quince; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Quince is seeking a Quality Assurance Specialist to ensure the highest product quality through a thorough testing and compliance framework. The role requires extensive experience in quality control, developing testing protocols, and managing supplier performance. If you are skilled in quality methodologies and have a strong technical background, you may be a great fit for our team in this innovative environment.

Qualifications

• 8+ years of experience in quality assurance or related fields.
• Strong knowledge of quality assurance tools and best practices.
• Experience managing third-party labs for product testing.

Responsibilities

• Develop and maintain Quince’s testing library for quality verification.
• Oversee testing activities and manage supplier performance.
• Collaborate on customer feedback for product improvement.

Skills

Quality Assurance Methodologies

Technical Writing

Communication

Interpersonal Skills

Problem Solving

Education

Bachelor's degree in science or engineering

Tools

Automated Testing Tools

Job description

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Quince’s promise to our consumer is to provide High Quality Products, Radically Priced and Responsibly Made.

Quince’s innovative M2C supply chain model allows for Quince to have a lower environmental impact by reducing the amount of unsold/unused product that goes into landfills and ensures that every product made lasts for years. We select manufacturing partners that adhere to the highest standards in addressing labor and environmental topics.

Key Responsibilities:

• Quality Excellence
• Work closely with Merchandising, Product Development and Sourcing as a technical partner to ensure product specifications and standards are developed robustly, provide technical feasibility assessment at an early stage of the development and manufacturing readiness.
• Provide a framework for best practices and processes through quality manual, testing protocol, inspection procedures and assessment tools development.
• Develop and maintain Quince’s own testing library to ensure all products are tested rigorously with industry highest standards and/or Quince exclusive testing procedures as our commitment in delivering high quality products.
• Partnering with CX and Merchandising in reviewing customer feedback and product performance to proactively identify opportunities for improvement.
• Strategic Approach:
• Oversee all testing activities including qualifying and managing accredited 3rd party lab, ensuring the vendor sample submission timely and review all test reports for data analysis.
• Manage global governance procedures for tracking product quality, supplier performance, and compliance by working closely with the engineering and QC team.
• Establishing quality measurement throughout the whole supply chain as a meticulous process of evaluating and validating to ensure all requirements are met.
• Performance Management and Reporting:
• Establish, measure and validate quality metrics then consolidate data sources to streamline critical quality improvement initiatives in reducing defect(s) and return rate.
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of processes for data driven decision making.

Qualifications:

• Bachelor's degree in science or engineering or relevant field.
• 8+ years of proven experience in quality assurance/quality control, ideally in the furniture or home goods industries.
• Strong knowledge of quality assurance methodologies, tools, and best practices.
• Experience in implementing and managing automated testing tools and frameworks.
• Knowledge of consumer product safety compliance such as EU/REACH, California Prop 65, Consumer Product Safety Improvement Act and/or global regulation is a plus.
• Strong technical writing skills and documentation management experience.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across different departments.
• Effective and influential relationship building, internally at different levels within the organization, external partners and 3rd party providers.

We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.

Pay Range

$90,000 - $120,000 USD

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodation during any part of the application or interview process, please contact [e-mail]. We are committed to ensuring an inclusive and accessible hiring process for all candidates.

Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School Select...

Degree * Select...

LinkedIn Profile *

Do you have a Bachelors degree in science or engineering? Select...

Do you have 8 plus years experience in Quality Control or related fields? Select...

Are you comfortable traveling internationally depending on the needs of the business? Select...

Are you legally authorized to work in the United States? * Select...

Will you now or in the future require sponsorship from Quince for employment visa status? * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Quince’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.