Quality Assurance Manager, Alexa Audio

Amazon; Sunnyvale (CA); On-site; USD 169,000 - 228,000; Full time

Job summary

Amazon.com Services LLC is seeking a Quality Assurance Manager for the Alexa Audio QA team in Sunnyvale, CA. You will shape the QA strategy, drive automation, and lead a team to deliver high-quality audio features across Alexa devices and services.

You will collaborate with product, TPM, and engineering to define test plans, create harnesses, and monitor quality metrics while building a strong, capable QA organization focused on automation and scalable testing practices.

Qualifications

• 5+ years of quality assurance engineering experience.
• 5+ years of QA management experience.
• Experience managing manual testers.
• Experience managing automation testers.
• Experience testing web technologies and back-end services.
• Bachelor's degree in computer science, engineering, mathematics or equivalent.
• Experience delivering test frameworks and testing tools.
• Knowledge of software test techniques and strategy.

Responsibilities

• Develop QA test strategies and harnesses.
• Oversee test plans, execution and quality metrics.
• Collaborate with product, TPM, and engineering to define test strategies.
• Build and guide a high-performing QA organization.

Skills

QA engineering

QA team management

Manual testing

Automation testing

Web testing

Back-end services

Test planning

Stakeholder communication

Bachelor's degree in CS or related

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Description

Sky is the limit here, if you are passionate about quality engineering and automation, this is the right place for you to be the leader of the team! Here's the unique benefit you get coming to Alexa Audio QA team:

• Get to play with the coolest Alexa devices before anyone else!
• Add unique Voice Initiated testing experience to your profile
• Centralized QA team structure where QAE and SDET work closely together
• Cool projects to extend influence beyond quality space into Operational domain.

Key job responsibilities

Do you want to transform the way people interact with digital content? Come join the team that builds Alexa Audio platform. We are innovating and changing the way our customers interact with media services and devices! You’ll be among the first ones in the space and get to define the customer experience, frameworks and processes for the years to come.

On the Alexa Entertainment Domain Team, you will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of cool products that will be used every day by people you know. We’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while they make history.

As a Quality Assurance Manager, you will work closely with the Product Management, Technical Project Manager, Software Development Engineering, to understand the product vision, requirements and customer usage models and develop appropriate test strategies. You will be setting the QA team’s technical vision and roadmap, developing and tracking project schedules. The successful Quality Assurance Manager has strong customer focus and is obsessed with continuous quality improvement; they are experienced and highly committed to creating world class automation for feature testing and regression; they are able to develop and drive a high-level strategy, as well as to take a hands‑on approach to implementing that strategy. They are dedicated to building a strong and high performing team.

Responsibilities

• Working with business and development teams to understand product vision and requirements
• Understanding how all elements of the system software ecosystem work together and developing QA approaches that fit the overall strategy
• Responsible for development of test strategies and creation of appropriate test harnesses
• Overseeing the development and execution of test plans, monitoring and reporting on test execution and quality metrics
• Working with a team of quality engineering professionals to ensure the highest quality product delivery
• Coordinating with offshore Quality Service team and partner teams on test execution and sign-off
• The successful candidate is an experienced but hands‑on manager who can build an organization and ensure it performs

A day in the life

Working with PM and TPM to understand new feature projects vision, oversee and influence QA engineers' test plan, test suites to ensure test coverage and define optimal test strategy, working with leaders from QS team and partner teams to drive project schedule and continuous process improvement, promote test automation, build QA team roadmap, influence engineer team on test coverage and quality engineering best practice to drive quality for each Alexa Audio releases ...

About The Team

Alexa Audio QA owns the full end‑to‑end experience the Alexa Audio platform delivers to customers.

Our Charter Is To Continuously Drive Quality Engineering And Push The Quality Bar Up Across All Alexa Audio Teams. We Do This By

• Providing test infrastructure to enable engineering teams to test and own quality of the services.
• Acting as consultant to engineering team for service test coverage.
• Being a stakeholder of the release to ensure defects are fixed per SLA and end customer experience are protected and improved.

Basic Qualifications

• 5+ years of quality assurance engineering experience
• 5+ years of quality assurance teams management experience
• Experience managing manual testers
• Experience managing automation testers
• Experience testing web technologies and back‑end services
• Experience identifying and reviewing test plans, test cases and testing results with a strong QA background
• Bachelor's degree in computer science, engineering, mathematics or equivalent
• Experience in delivering test frameworks, test tools, leading the QA projects and initiatives
• Knowledge of software test techniques and strategy

Preferred Qualifications

• Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals
• Experience transforming QA programs from manual to automation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 168,600.00 - 228,100.00 USD annually

USA, WA, Bellevue - 146,600.00 - 198,400.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10585887