Sr. Mgr., Quality Engineering Management, Amazon Devices Quality

Amazon Lab126; Sunnyvale (CA); On-site; USD 207,000 - 280,000; Full time

Job summary

Amazon.com Services LLC in Sunnyvale, CA is seeking a Senior Manager, Quality Engineering Manager to lead a team of QEMs and drive product quality from development through launch.

You will establish quality goals, assess risks, implement corrective actions, and influence cross-functional partners including engineering, reliability, operations, and product management.

This leadership role focuses on continuous improvement, data-driven decision making, and delivering a superior customer experience.

Qualifications

• 5+ years of manufacturing, process, industrial engineering experience.
• 10+ years of engineering team management experience.
• Bachelor's degree in Electronic Engineering, Computer Engineering, or a related field.
• Experience in engineering team management.
• Experience in manufacturing, process, or industrial engineering.
• Experience in system-level integration.
• Experience with DFx (cost, test, manufacturing).

Responsibilities

• Lead Quality Engineering Managers and build a high-performing team.
• Set priorities aligned with broader organizational goals.
• Assess and mitigate risk to ensure quality from development to marketplace.
• Drive continuous improvement and handle critical issues with urgency.
• Communicate quality assessments to executive leadership.
• Coach team to achieve high performance.

Skills

Leadership

People management

Quality engineering

Risk assessment

Cross-functional collaboration

Education

Bachelor's degree in Electronic/Computer Engineering

Job description

Description

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Echo and Echo Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

The Role

The Senior Manager, Quality Engineering Manager (QEM) is responsible for leading a team of Quality Engineering Managers and ensuring that our products meet the expectations of our customers. This responsibility begins early in our development phase, where the team investigates new processes and technologies that could impact the quality of the device, and mitigating these risks through the validation phases. Later the Sr. Mgr. QEM will lead the team through assessing and mitigating risks associated with our launch and first product shipments. Additionally, this role is responsible for the successful roll out of the various products in the initial months of the ramp into the marketplace. They work with other cross-functional leaders from engineering, reliability, operations and product management throughout all aspects of their work. The successful candidate will establish quality goals and monitor performance with his team, investigating the full suite of failure analysis leading to root cause determination and subsequent closed loop corrective action. The Sr. Mgr. QEM leads his team through quality lessons learned and institutes remedies to prevent re-occurrence of quality issues and possess a high sense of urgency when managing critical issues. The Sr. Mgr, QEM of will drive continuous improvement in all aspects of the job, deal with ambiguity, and influence at all levels of the company, including making quality assessments and risk appraisals to executive leadership . As a senior leader, this role requires building a team of Quality Engineering Managers and coaching their development to achieve high performance.

In This Role, You Will

• Lead Quality Engineering Managers, having broad responsibility to hire and to build a high performing and capable team
• Create a vision for the team and set priorities aligned with the goals for the larger organization
• Understand the technology and functionality of consumer electronic products, assessing the risk to a negative customer experience, thereby preventing issues during development and in the marketplace.
• Be an expert in advanced quality methods and protocol.
• Lead cross-functional teams in Design for Quality initiatives.
• Utilize your comprehensive knowledge of standards, related disciplines, company strategy and goals, to ensure a positive customer experience.
• Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches, along with experience, innovation and judgment to make decisions that may be based on partial information.
• Understand detailed implications of decisions and recommendations and be able to communicate recommended solutions to the product development team, all the way up through the executive leadership of the company.
• Align cross-functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy.
• Create standards around which others will operate and build consensus
• Determine specific quality related functional milestones during NPI

Key job responsibilities

• Leads a team of Quality Engineering Managers to ensure products meet customer expectations.
• Identifies and mitigates quality risks early in development, and manages quality through product launch and ramp-up.
• Establishes quality goals, investigating failures, and implementing corrective actions.
• Demonstrates urgency in resolving critical issues.
• Drives continuous improvement, navigates ambiguity, and influences cross-functional teams in engineering, reliability, operations, and product management.
• Develops their quality engineering team to achieve high performance.

Basic Qualifications

• 5+ years of manufacturing, process, industrial engineering experience
• 10+ years of engineering team management experience
• Bachelor's degree in Electronic Engineering, Computer Engineering, or a related field
• Experience in engineering team management
• Experience in manufacturing, process, or industrial engineering
• Experience in system-level integration
• Experience with DFx (cost, test, manufacturing)

Preferred Qualifications

• Master's degree in Mechanical or Electrical Engineering or a related field
• Knowledge of MS Excel, AutoCAD, MS Project, and software for technical document writing such as Visio, Word, or PowerPoint
• Experience in technical leadership of development, testing, and implementation of large-scale, complex technology projects
• Experience working as a technical lead

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 206,600.00 - 279,600.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10542001