Quality Assurance Manager

TekSynap; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a detail-oriented Quality Assurance Manager to ensure top-notch help desk services for a significant government contract. This role involves overseeing quality assurance processes, managing compliance, and fostering continuous improvement within a dynamic team. The ideal candidate will possess strong analytical skills and a deep understanding of IT help desk operations, ensuring that all services meet or exceed client expectations. Join a fast-growing company that values innovation and excellence in technology support for government clients.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Disability Plans

Vacation Time

Holidays

Qualifications

• 5 years of experience in Quality Management.
• Strong knowledge of IT help desk processes and tools.
• Experience with quality management frameworks.

Responsibilities

• Oversee quality assurance processes for help desk services.
• Develop strategies to mitigate quality-related risks.
• Communicate effectively with contractors and stakeholders.

Skills

Quality Management

Analytical Skills

Problem-Solving

Communication Skills

Risk Assessment

Stakeholder Communication

Continuous Improvement

Education

Bachelor’s Degree

Tools

ISO 9001

Six Sigma

ITIL

Job description

Responsibilities & Qualifications

RESPONSIBILITIES

• Government Contract Quality Assurance Knowledge: In-depth understanding of government contract quality assurance processes and regulations, including familiarity with FAR and related guidelines.
• Quality Management Expertise: Experienced in managing quality assurance activities for large-scale contracts and developing efficient procedures for quality assurance actions under the contract.
• Technical Acumen: Proficient in assessing the quality of IT supplies, services, and deliverables, with knowledge of industry standards and best practices.
• Risk Assessment and Mitigation: Skilled in identifying and assessing risks related to contract performance and developing strategies to mitigate quality-related risks.
• Inspection and Surveillance: Experienced in designing and implementing quality assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports.
• Stakeholder Communication: Effective in communicating with contractors, subcontractors, and government personnel, collaborating with project managers, vendors, and other stakeholders.
• Contract Compliance: Ensures that supplies and services meet contract requirements while monitoring adherence to quality standards and specifications.
• Reporting and Documentation: Maintains accurate records of quality assurance activities and prepares reports for senior management and government officials.
• Continuous Improvement: Implements processes for continuous quality improvement, identifies areas for enhancement, and recommends corrective actions.
• Ethical Conduct: Upholds ethical standards in quality assurance practices, avoids conflicts of interest, and ensures transparency.

Required Qualifications

• Bachelor’s degree
• 5 years of experience in Quality Management
• Strong knowledge of IT help desk processes, tools, and best practices.
• Experience with quality management frameworks and methodologies (e.g., ISO 9001, Six Sigma).
• Excellent analytical, problem-solving, and decision-making skills.
• Proven ability to lead and motivate a team, fostering a culture of continuous improvement.
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
• Relevant certifications (e.g., ITIL, Six Sigma, HDI).

Overview

We are seeking a Quality Assurance Manager to join our team supporting the United States Senate in Washington, DC.

This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting around roughly 12,000 users. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades in state offices, and technical assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure.

We are looking for an experienced and detail-oriented Quality Assurance (QA) Manager to oversee the quality assurance processes for our customer. The QA Manager will be responsible for ensuring that all help desk services meet or exceed client expectations and contractual obligations. This role requires a deep understanding of IT help desk operations, strong analytical skills, and the ability to lead a team in delivering top-quality support.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

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Additional Job Information

COMPETENCIES

• Establish Focus
• Change Management
• Develop Others
• Oral Communication
• Written Communication
• Interpersonal Awareness
• Build Relationships
• Analytical Thinking
• Conceptual Thinking
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington D.C.
• Type of environment: Varies
• Noise level: (Low, Medium, High)
• Work schedule: Day shift Monday – Friday, with possible evenings and weekends.
• Amount of Travel: 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands, reach, talk, hear, stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl. The employee may lift up to 50 pounds. Vision requirements include close, distance, peripheral, and depth perception.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: US Citizen

Clearance: Capitol Police Background Check

Other Duties

This job description is not exhaustive and duties may change at any time.

EQUAL EMPLOYMENT OPPORTUNITY

We are committed to equal opportunity employment. We do not discriminate based on protected characteristics. For accommodations, contact [e-mail].