Quality Assurance Manager

Radius Packaging; New Berlin (WI); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Vacation and company-paid holidays

401(k) with company match

Life insurance and disability coverage

Health Savings Accounts (HSA) / FSA

Job summary

Radius Packaging is seeking a Quality Manager to join our team in New Berlin, WI. This onsite role reports to the Director of Quality & EHS and focuses on maintaining and advancing our Quality and Food Safety systems.

You will collaborate with Operations, Engineering, Customer Service, and Leadership to ensure products meet customer, regulatory, and food safety expectations. The ideal candidate leads root-cause analysis and drives continuous improvement across the quality function.

Qualifications

• Bachelor’s degree preferred (Engineering, Quality, Food Science, or related field).
• 3+ years of quality management experience in a manufacturing environment; packaging, plastics, or food-contact experience preferred.
• Strong working knowledge of 8D problem solving, including tools such as DOE, fishbone diagrams, and statistical analysis.
• Experience using SPC and statistical quality tools to drive data-based decisions.
• Familiarity with FSSC 22000 or GFSI-aligned audits is a plus.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent communication, organization, and time-management skills with the ability to work effectively across functions.
• A high sense of ownership, urgency, and commitment to continuous improvement.

Responsibilities

• Lead and support root cause analysis and corrective actions using 8D and other structured problem‑solving methodologies.
• Serve as a primary customer quality contact, communicating effectively regarding nonconforming product, corrective actions, and continuous improvement initiatives.
• Conduct, support, and respond to internal, customer, and third‑party audits.
• Analyze and report quality and food safety metrics, identifying trends, risks, and opportunities for improvement.
• Actively participate in the Food Safety Team, including maintaining HACCP plans, prerequisite programs, and food safety policies.
• Support new product and process introductions through feasibility reviews, FMEAs, and equipment/process risk assessments.
• Partner cross‑functionally to drive process improvement and defect reduction initiatives.
• Ensure compliance with GMPs, food safety standards, customer requirements, and applicable regulatory expectations.
• Depending on level, lead, mentor, and develop Quality team members, ensuring effective inspection, documentation, and escalation processes.

Skills

8D problem solving

DOE

Fishbone diagrams

Statistical analysis

SPC

Quality management

GMP

Food safety

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Quality

Bachelor’s degree in Food Science

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

At Radius Packaging, we put people first—our members and our customers. Our culture is guided by The Radius Way: Champion Positive Change, Act with Integrity, Strive for Excellence, Emphasize Community, and Work Together. These principles shape how we lead, collaborate, and grow together.

We don’t just talk about culture—we’re recognized for it. Radius Packaging is proud to be honored as:

• Plastics News Processor of the Year — the industry’s highest distinction
• Top Workplace by the Milwaukee Journal Sentinel in 2024 and 2025
• Recipient of the Plastics News Excellence in Employee Relations Award

These recognitions reflect our commitment to continuing education, career advancement, employee recognition, and fostering a supportive, engaging work environment.

Celebrating over 53 years of success, Radius Packaging offers more than a job—we offer a community. Through educational resources, committees, clubs, and company-wide events, our members are supported in their professional growth and overall well-being—financial, mental, physical, and emotional. We continuously invest in our people and empower them to pursue their passions at work, at home, and in their communities.

If you’re looking for a workplace that values teamwork, innovation, sustainability, and personal growth, Radius Packaging is where you belong.

About the Role

Radius Packaging is seeking a Quality Manager to join our team. This role will report directly to our Director of Quality & EHS. This position is located onsite in New Berlin, WI. We are open to applicants ready to lead, mentor, and elevate a quality function.

This position is critical to maintaining and advancing our Quality and Food Safety systems, driving continuous improvement, and serving as a key customer and internal partner. You will work closely with Operations, Engineering, Customer Service, and Leadership to ensure our products consistently meet customer, regulatory, and food safety expectations.

Key Responsibilities

• Lead and support root cause analysis and corrective actions using 8D and other structured problem‑solving methodologies.
• Serve as a primary customer quality contact, communicating effectively regarding nonconforming product, corrective actions, and continuous improvement initiatives.
• Conduct, support, and respond to internal, customer, and third‑party audits.
• Analyze and report quality and food safety metrics, identifying trends, risks, and opportunities for improvement.
• Actively participate in the Food Safety Team, including maintaining HACCP plans, prerequisite programs, and food safety policies.
• Support new product and process introductions through feasibility reviews, FMEAs, and equipment/process risk assessments.
• Partner cross‑functionally to drive process improvement and defect reduction initiatives.
• Ensure compliance with GMPs, food safety standards, customer requirements, and applicable regulatory expectations.
• Depending on level, lead, mentor, and develop Quality team members, ensuring effective inspection, documentation, and escalation processes.

Qualifications & Experience

• Bachelor’s degree preferred (Engineering, Quality, Food Science, or related field).
• 3+ years of quality management experience in a manufacturing environment; packaging, plastics, or food‑contact experience preferred.
• Strong working knowledge of 8D problem solving, including tools such as DOE, fishbone diagrams, and statistical analysis.
• Experience using SPC and statistical quality tools to drive data‑based decisions.
• Familiarity with FSSC 22000 or GFSI‑aligned audits is a plus.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent communication, organization, and time‑management skills with the ability to work effectively across functions.
• A high sense of ownership, urgency, and commitment to continuous improvement.

Why You’ll Want to Work Here

Radius Packaging offers a competitive total rewards package, including:

• Medical, dental, and vision insurance
• Vacation and company‑paid holidays
• 401(k) with company match
• Company‑paid life insurance and disability coverage
• Health Savings Accounts (HSA) and FSA options (health & dependent care)
• Ongoing training and professional development