Quality Assurance Manager

Kamin-LLC; Huber (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Kamin-LLC is seeking a Quality Assurance Manager to lead both direct and indirect reports in quality control and assurance. You will ensure timely resolution of customer complaints, proper disposition of non-conforming products, and active monitoring of in-process quality data.

The role also includes serving as an internal ISO auditor and maintaining laboratory equipment in good condition. You will collaborate with other KaMin departments to resolve quality issues, document resolutions, support

Qualifications

• Technical education or training in chemistry, engineering, mathematics, or a related field.
• Experience performing root cause analysis and corrective actions.
• 5 years: Laboratory, manufacturing quality, or mineral processing experience.
• 3 years: Supervisory or management experience.

Responsibilities

• Supervises direct and indirect reports involved in quality control and assurance.
• Ensures customer complaints or issues are handled in a timely fashion.
• Ensures products not meeting in process or customer specification have proper disposition.
• Actively monitors and reviews in process quality data.
• Serves as an internal ISO auditor.
• Ensures laboratory equipment is maintained in satisfactory condition.
• Comply with Company policies and procedures to achieve KaMin Vision and visibly support the Site Safety Policy Statement.
• Works with other KaMin departments to resolve internal quality issues, customer complaints and issues.
• Responsible for required documentation for resolution of customer complaints/issues.
• Supports product trials to ensure quality of product is consistent with customer needs.
• Monitors quality throughout process and makes changes to process chemicals to ensure consistent quality of finished product.
• Promotes, communicates and assists in implementation of the QMS.
• Provides training as needed to other departments to ensure employees understand customer expectations.
• Periodically reviews and implements changes to ensure testing is adequate and provides value to the overall QMS.
• Ensures employees receive required training and resources to meet job requirements safely.
• Supports and promotes development of employees through motivation, coaching, and training opportunities.
• Assists with environmental compliance and safety by monitoring process, wastewater and potable water systems per regulatory guidelines.
• Identify potential risks and bring forward to ensure timely resolution.
• Assist with NPDES permit compliance and wastewater management projects.
• Reviews calibration reports and resolves issues with instruments found out of calibration.
• Support testing/verification and troubleshooting as needed.
• Continual monitoring of quality data to address customer needs and minimize cost impact.
• Prioritize multiple projects/tasks to address customer complaints or commercial needs promptly.
• Resolve conflicts with direct reports and other departments to address quality concerns.
• Develop a competent, efficient, motivated lab staff.
• Remain alert to potable, process and waste water risks.
• Determine root cause and ensure corrective actions are implemented for quality-related issues.

Skills

Root cause analysis

Quality management

Leadership

Process improvement

Troubleshooting

Education

Technical education or training in chemistry, engineering, mathematics, or related field

Job description

Dimensions of Job:

• Supervises direct and indirect reports (exempt and/or non-exempt) involved in quality control and assurance
• Ensures customer complaints or issues are handled in a timely fashion
• Ensures products not meeting in process or customer specification have proper disposition
• Actively monitors and reviews in process quality data
• Serves as an internal ISO auditor
• Ensures laboratory equipment is maintained in satisfactory condition
• Comply with Company policies and procedures to achieve KaMin Vision and visibly support the Site Safety Policy Statement

Principal Accountabilities:

• Works with other KaMin departments to resolve internal quality issues, customer complaints and issues
• Responsible for required documentation for resolution of customer complaints/issues
• Supports product trials as needed to ensure quality of product is consistent with customer needs
• Monitors quality throughout process and makes changes to process chemicals, etc. as needed to ensure consistent quality of finished product
• Promotes, communicates and assist in implementation of the QMS
• Provides training as needed to other departments to ensure employees understand customer expectations and how they impact overall quality of KaMin
• Periodically reviews and implements changes as needed to ensure testing is adequate and provides value to the overall QMS
• Ensures employees receive required and adequate training to meet job requirements and provides the required resources necessary to safely perform the job
• Supports and promotes development of employees through motivation, coaching, and training opportunities
• Assists with environmental compliance and safety of employees by monitoring process, wastewater and potable water systems in accordance with regulatory guidelines
• Ability to identify potential risks and bring forward to ensure a timely resolution
• Assists the EHS Specialist and the KaMin Environmental Manager with compliance related to the facility NPDES permit for discharged effluents
• Assists the KaMin Environmental Manager with projects related to wastewater management
• Reviews calibration reports from internal tests and external contractors and resolves any issues with instruments identified as found "out of calibration"
• Support other departments through testing/verification as needed and assist with troubleshooting as deemed necessary
• Continual monitoring of quality data to ensure customer needs are met and potential issues are identified and addressed quickly to minimize potential cost impact to the plant
• Ability to prioritize multiple projects/tasks and ensure customer complaints or Commercial needs are addressed in a prompt and timely manner
• Ability to address and resolve conflict with respect to direct reports and with other departments to resolve quality issues or concerns
• Development of a competent, efficient and motivated staff of lab technicians
• Remaining alert at all times to potential potable, process and waste water risks
• Ability to determine root cause(s) and ensure corrective actions are implemented for quality related issues

Decision Making Authority:

• Specifies and recommends purchase of laboratory related equipment
• Recommends hiring, firing, transferring and promoting of employees
• Recommend changes in site specific quality testing
• Three years of management experience using root cause analysis in a scientific environment
• 5 years of laboratory/mineral processing experience.
• Training in a technical field including chemistry, engineering, or mathematics
• General knowledge of federal and state regulations regarding safety
• Detailed knowledge of plant operations and mineral processing

Qualifications

Experience

Required

Technical education or training in chemistry, engineering, mathematics, or a related field

Experience performing root cause analysis and corrective actions

5 years:

Laboratory, manufacturing quality, or mineral processing experience

Preferred

3 years:

Supervisory or management experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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