Quality Assurance Manager
Amcor
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Benefits offered by this job
Job summary
Amcor is seeking a Quality Assurance Manager to lead the development and maintenance of a quality system ensuring products meet customer specs and deliver superior reliability.
The role requires 5–7+ years in manufacturing quality, ISO 9001 experience, and proven leadership of QA teams. You will drive continuous improvement and partner with Manufacturing, Engineering, and R&D to safeguard quality and throughput.
Qualifications
- Bachelor’s degree in engineering, Quality, Materials Science, or related field.
- 5-7+ years of quality experience in a manufacturing environment; packaging/related industry preferred.
- Experience managing an ISO 9001 quality management system including internal audits.
- Supervisory or people-management experience leading a QA/technical team.
- Working knowledge of root cause analysis and CAPA methodologies (8D, 5-Why, fishbone).
- Proficiency with statistical process control tools and quality/inspection systems.
- Experience investigating and resolving customer complaints in manufacturing.
Responsibilities
- Develops and implements a quality production program to ensure conformity of purchased materials and final products to quality standards.
- Oversee ISO 9001 system maintenance and related quality objectives for the site.
- Review and approve test procedures; provide technical support to manufacturing operations.
- Establish cost-effective inspection procedures and track results; implement quality awareness programs.
- Maintain written product assurance policies to conform to customer specs and requirements.
- Coordinate internal and customer complaint systems, including root cause investigations and preventive actions.
Skills
Education
Tools
Job description
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com LinkedIn Glassdoor Facebook YouTube
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
The Quality Assurance Manager is responsible with developing and maintaining a quality system to assure that all manufactured products meet customer specifications and achieve superior quality and reliability levels. Investigates and evaluated facts and data to provide the plant with feedback on current and new product performance.
- Develops and implements a quality production program to ensure conformity of purchased materials and final products to quality standards
- Oversee the maintenance and continuous improvement of the ISO 9001 system and related quality objectives for the site
- Responsible for the review and approval of new and revised test procedures and will provide technical support to the manufacturing operations. Recommends procedures for establishing new or revised standards, inspection methods and process controls
- Establishes and implements cost‑effective inspection procedures and techniques consistent with company and customer requirements. Implements quality awareness programs and develops systems to track and report results
- Develops and maintains written product assurance policies and procedures as required to define and ensure conformance to customer specifications and requirements
- Monitors inspection and test queues and initiates action to maintain quality objectives. Initiates cross‑training and initial training programs for these test functions designed to expand and improve coverage and personnel qualifications
- Establishes effective lines of communication and feedback with manufacturing general supervisors, quality, and R&D to ensure prompt attention and resolution of conditions that adversely affect quality or throughput
- Establishes effective lines of communication and feedback within the corporation to ensure prompt attention and resolution of conditions that adversely affect quality
- Responsible for implementing/overseeing process, production, best practice and continuous improvement efforts.
- Investigations of new methods to improve corporate performance including equipment, statistical tools, troubleshooting methods etc.
- Oversee the maintenance and improvement of the ISO effort in the plant
- Coordinates all aspects of both internal and customer complaint systems (including root cause investigation, determination of all preventative actions, follow up to ensure preventative actions are properly installed)
- Implement quality awareness programs and develops systems to track and report results
- Develops and maintains written product assurance policies and procedures as required to define and ensure conformance to customer specifications and requirements
- Actively puts safety first in all responsibilities, promoting Amcor’s safety culture
- Strong quantitative and analytical skills, including statistical analysis, precision measurement, and process capability studies.
- Excellent written and verbal communication skills, with confidence engaging directly with customers and plant leadership.
- Ability to write clear, concise reports on quality and process performance for management and customer presentations.
- Strong leadership skills; ability to lead, coach, and hold a multi‑shift QA team accountable.
- Sound judgment in balancing quality standards against production throughput and staffing pressures.
- Ability to build effective, collaborative relationships with Manufacturing, Engineering, and Plant leadership, including navigating disagreement constructively.
- Demonstrates the core competencies of the Amcor Leadership Framework (to be confirmed against the current framework).
- Bachelor’s degree in engineering, Quality, Materials Science, or a related technical field, or equivalent combination of education and experience.
- 5-7+ years of quality experience in a manufacturing environment — flexible packaging, film extrusion, or converting experience strongly preferred (confirm minimum years with hiring manager).
- Demonstrated experience managing an ISO 9001 quality management system, including internal audits and external certification audits.
- Prior supervisory or people‑management experience leading a QA or technical team.
- Working knowledge of root cause analysis and CAPA methodologies (8D, 5-Why, fishbone, etc.).
- Proficiency with statistical process control tools and quality/inspection systems.
- Experience investigating and resolving customer complaints in a manufacturing environment.
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the “Know Your Rights: Workplace Discrimination is Illegal” Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-700 and let us know the nature of your request and your contact information.
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry‑leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
- Our people are engaged and developing as part of a high‑performing Amcor team
- Our customers grow and prosper from Amcor’s quality, service, and innovation
- Our investors benefit from Amcor’s consistent growth and superior returns
- The environment is better off because of Amcor’s leadership and products
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the “Know Your Rights: Workplace Discrimination is Illegal” Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
We verify the identity and employment authorization of individuals hired for employment in the United States.
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
- Company‑paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
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