Quality Assurance Manager

Three Oaks Hospice; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Three Oaks Hospice is seeking a Quality Assurance Manager to serve as a clinical SME and HCHB power user. You will audit, monitor, and implement quality processes to ensure regulatory and professional standards compliance, and partner with leadership on improvement plans.

Responsibilities include leading audits, developing corrective actions, and training staff. Candidates should hold an RN license with hospice experience and be prepared to travel up to 20% as needed.

Qualifications

• Graduate from an accredited school of nursing; associate degree required; bachelor’s preferred.
• Active Registered Nurse (RN) license.
• Minimum 2 years of clinical home health or hospice experience.
• Minimum 1 year managing EMR back-office workflows; HCHB experience preferred.
• Valid driver’s license, auto insurance and reliable transportation.

Responsibilities

• Serve as a resource to the clinical team and provide compliance guidance.
• Conduct ongoing medical record audits to ensure adherence to state/federal ACHC/CHAP and professional standards.
• Assist with mock surveys and recommend corrective actions.
• Develop and implement corrective action plans based on audit findings.
• Review patient charts and provide documentation feedback to leadership.
• Complete time-sensitive audits and clinical projects.
• Collaborate with market leadership to improve patient care satisfaction and quality outcomes.
• Provide evidence-based training and education related to compliance and audit results.
• Educate staff on HQRP interpretive guidelines.
• Report audit findings accurately to leadership and compliance.
• Perform other duties as assigned.

Skills

Communication

Relationship building

Coaching

Education

Associate degree in nursing

Bachelor’s degree in nursing (preferred)

Tools

MS Office

Job description

QUALITY ASSURANCE MANAGER

Come join our team at Three Oaks Hospice and our sister companiesAgape Hospice Care Sage Hospice Primary and Palliative Care Elevation Hospice of Colorado Elevation Hospice and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care. Together we share a unified mission to deliver best in class care to patients and families. While each organization maintains its own identity and local culture we operate as one connected network using shared systems and support to create a smooth consistent and candidate friendly hiring experience.

Why Work for Us

We are committed to being an employer of choice offering a supportive culture centered on patient care clinical excellence and employee success. If youre looking for purpose stability and growth this is the place to be.

Position Summary

The Quality Assurance Manager serves as a hospice subject matter expert and Home Care Home Base HCHB super user responsible for auditing monitoring implementing and evaluating quality processes to ensure compliance with regulatory accreditation and professional standards. This role conducts internal audits manages special projects and partners with leadership to support the Quality Assurance Improvement Plan. The Manager collects analyzes and reports outcomes to the Compliance Department.

Essential Duties

• Serve as a resource to the clinical team and provide compliance guidance
• Conduct ongoing medical record audits to ensure adherence to state federal ACHC CHAP and professional standards
• Assist with mock surveys and recommend corrective actions
• Develop and implement corrective action plans based on audit findings
• Review patient charts and provide documentation feedback to leadership
• Complete time sensitive audits and clinical projects
• Collaborate with market leadership to improve patient care satisfaction and quality outcomes
• Provide evidence based training and education related to compliance and audit results
• Educate staff on Hospice Quality Report Program HQRP interpretive guidelines
• Report audit findings accurately to leadership and compliance
• Perform other duties as assigned

Qualifications

• Graduate from an accredited school of nursing minimum associates degree in nursing; Bachelors degree in nursing preferred
• Active Registered Nurse RN license
• Minimum of 2 years of clinical home health or hospice experience
• Minimum 1 year managing EMR back office workflows; HCHB experience preferred
• Valid drivers license auto insurance and reliable transportation
• Strong knowledge of statefederal regulations and hospice care standards ACHC or CHAP knowledge preferred
• Experience with identifying compliance issues and implementing corrective actions
• Experience developing and delivering effective training strategies
• Excellent communication relationship building and coaching skills
• Ability to manage multiple projects independently with attention to detail
• Proficient in MS Office Suite Word PowerPoint Excel Outlook
• Must be willing and able to travel up to 20 of the time including overnight and occasional extended trips as needed to support business operations