Quality Assurance Manager

AW Technical Center USA; Cibolo (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

AW Technical Center USA is seeking a Quality Assurance Manager to lead QA activities across Customer, Plant, and Supplier Quality in an automotive manufacturing environment.

The role focuses on establishing strategy, driving problem resolution, and developing the QA organization, with oversight of mass-production quality and supplier quality improvements.

Qualifications

• Bachelor's degree in Quality, Mechanical, Manufacturing, Industrial Engineering, or related field or equivalent experience.
• Minimum seven (7) years of manufacturing experience with significant QA leadership.
• Minimum three (3) years of leadership in machining and assembly environment.

Responsibilities

• Establish and manage Quality Assurance Hoshin Kanri objectives, strategies, targets, and performance indicators.
• Develop, implement, and maintain QA policies, procedures, standards, and systems.
• Lead quality activities for new product launches, HVPT, SOP, and initial production control including customer submissions, inspection planning, pilot production, and reliability testing.
• Manage customer, supplier, and internal quality concerns including containment, root-cause investigation, corrective actions, countermeasures, reporting, and effectiveness verification.
• Maintain mass-production and field quality performance including QPR/QIR, recurrence prevention, and continuous improvement.
• Develop and maintain inspection plans, quality standards, data, and disposition/shipment controls.
• Ensure engineering and process change control including ECI and QA verification requirements.
• Maintain strong customer quality relationships through communication, rapid response, and timely resolution of concerns.
• Ensure supplier and incoming material quality controls and support supplier quality improvement.
• Promote measurement systems including MSA, GR&R, calibration, and control of equipment.
• Maintain automotive QMS certification, customer requirements, and internal/audits.

Skills

Leadership

Problem-solving

Cross-functional

Communication

Analytical

Urgency & accountability

Education

Bachelor's degree in Quality/Mech/Manufacturing/Industrial Eng

Tools

IATF 16949

AIAG Core Tools

APQP

PPAP

PFMEA

Control Plans

SPC

MSA/GR&R

GD&T

Job description

Department: Quality Management, Quality Assurance

Location: Cibolo, TX

Position Summary

The Quality Assurance Manager leads and directs all Quality Assurance activities related to Customer Quality, Plant Quality, and Supplier Quality within an automotive manufacturing environment. This position is responsible for

establishing quality strategy and Hoshin objectives, maintaining customer and regulatory requirements, driving problem resolution and continuous improvement and developing the Quality Assurance organization.

Position Responsibilities

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

• Establish and manage Quality Assurance Hoshin Kanri objectives, strategies, targets, and performance indicators.
• Develop, implement, and maintain Quality Assurance policies, procedures, standards, and systems.
• Lead quality activities for new product launches, HVPT, SOP, and initial production control, including customer submissions, inspection planning, pilot production, reliability testing, and process reviews.
• Manage customer, supplier, and internal quality concerns, including containment, root cause investigation, corrective actions, countermeasures, reporting, and effectiveness verification.
• Maintain mass-production and field quality performance, including QPR/QIR activity, recurring issue prevention, and continuous improvement.
• Develop and maintain inspection plans, quality standards, product quality data, and product disposition/shipment controls.
• Ensure effective engineering and process change control, including ECI and quality verification requirements.
• Maintain strong customer quality relationships through effective communication, rapid response, and timely resolution of concerns.
• Ensure appropriate supplier and incoming material quality controls and support supplier quality improvement.
• Promote effective measurement systems, including MSA, GR&R, calibration, and control of measuring equipment.
• Maintain applicable automotive Quality Management System certification, customer-specific requirements, and internal, customer, and certification audit processes.
• Ensure products and manufacturing processes comply with customer drawings, specifications, standards, AIAG requirements, and product approval processes.
• Lead structured problem solving and continuous improvement while promoting cross-functional collaboration with Manufacturing, Engineering, Maintenance, Production Control, Purchasing, and suppliers.
• Develop and manage the Quality Assurance budget and prepare quality performance information for management reviews.
• Perform responsibilities in accordance with company safety, security, environmental, and work standards, and perform other related duties as assigned.

Supervisory Responsibilities

The Quality Assurance Manager will have direct supervision of the Quality Assurance team to include Assistant Managers and Specialists.

Required Skills and Abilities

• Strong leadership, coaching, and team-development abilities.
• Customer-focused with a strong sense of urgency and accountability.
• Strong analytical, problem-solving, and risk-based decision-making skills.
• Demonstrated ownership and persistence in resolving complex quality issues.
• Strong cross-functional communication and collaboration skills.
• Ability to remain calm, objective, and decisive under pressure.
• Continuous-improvement mindset focused on prevention, standardization, and sustainable countermeasures.
• Ability to balance customer expectations, product quality, manufacturing requirements, and business priorities.

Beneficial Skills and Experience

• Engineering Experience in die casting, machining, assembly would be relevant experience.
• Automotive manufacturing experience strongly preferred, including machining and/or assembly operations.
• Experience with customer, plant, and supplier quality management, including new product launches and mass-production support.
• Working knowledge of IATF 16949, AIAG Core Tools, APQP, PPAP, PFMEA, Control Plans, SPC, MSA/GR&R, GD&T, and structured problem solving.
• Experience managing customer quality concerns, audits, corrective actions, and supplier quality issues.

Education/Training/Certifications

• Bachelor's degree in Quality, Mechanical, Manufacturing, Industrial Engineering, or a related technical field or equivalent relevant experience.
• Minimum seven (7) years of relevant manufacturing experience, with significant experience in Quality Assurance or Quality.
• Minimum three (3) years of leadership or management experience in a machining and assembly environment.