Quality Assurance Manager

AST Products, Inc.; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

AST Products, Inc. is seeking a Quality Manager to lead the quality management system across our manufacturing operations in Massachusetts.

The role includes maintaining compliance with quality requirements, driving continuous improvement, and ensuring products meet customer specifications. Responsibilities involve coordinating internal audits, supplier quality, calibration, and process controls, while reporting outcomes to leadership.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 3-6 years’ experience in a Quality Manager or similar role, ideally within manufacturing.
• Strong knowledge of Quality Management Systems and regulatory standards.
• Able to multi-task and work independently.
• Strong attention to detail.
• Strong planning and organizational skills.
• Excellent communication and technical writing skills.
• Internal auditor experience a plus but not a requirement.

Responsibilities

• Maintain quality management system compliant with applicable quality requirements.
• Promote employee awareness of quality policy and QMS requirements.
• Report to top management on QMS effectiveness and needs for improvement.
• Schedule and document Management Review Meetings; ensure minutes are finalized.
• Ensure facility environmental and waste compliance.
• Ensure products meet customer requirements and quality standards; investigate root causes and develop corrective actions.
• Perform internal audits and manage audit schedules.
• Oversee supplier processes, quality agreements, supplier audits and performance.
• Conduct quality controls and monitor production KPIs.
• Ensure calibration and preventive maintenance per schedules.
• Collect and report statistical quality data and outcomes.
• Assist with third-party audits and customer inspections.
• Hire, train and supervise subordinate staff.

Skills

Quality Management

Regulatory Standards

Auditing

Documentation

Communication

Education

Bachelor's degree in relevant field

Tools

QMS Software

Job description

The Quality Manager is responsible for the implementation, maintenance and review of the company’s quality management system and promoting employee awareness of quality and applicable requirements.

Essential Duties and Responsibilities

• Responsible for maintaining a quality management system compliant with applicable quality requirements;
• Promoting employee awareness of responsibilities and understanding of quality policy and quality management system requirements;
• Reporting to top management on the effectiveness of the quality management system, including needs for improvement;
• Ensuring that Management Review Meetings (MRM) are scheduled, conducted and that the minutes are recorded and finalized.
• Ensure the facility meets applicable environmental and waste compliance;
• Ensure that product meets customer requirements and complies with quality requirements; investigate quality issues to determine root cause and develop a corrective action plan;
• Perform internal audits, identify issues/potential issues within quality management system;
• Manage internal audit schedule and assignments, and perform independent assessment of others internal audit reports;
• Supplier management including overseeing supplier processes, implementing quality agreements, monitoring performance and supplier audits;
• Perform quality controls and monitor production KPIs;
• Ensure calibration and preventive maintenance activities are conducted according to assigned schedules;
• Collect and compile statistical quality data; prepare reports to communicate outcomes of quality objectives;
• Liaise and/or assist with third-party quality and customer audits and inspections, both routine and unannounced;
• Hire, train and supervise subordinate employees.

Knowledge, Skills and Abilities

• Bachelor’s degree in a relevant field
• Minimum 3-6 years’ experience in a Quality Manager or similar role, ideally within manufacturing
• Strong knowledge of Quality Management Systems and regulatory standards
• Able to multi-task and work independently
• Strong attention to detail
• Strong planning and organizational skills
• Excellent communication and technical writing skills
• Internal auditor experience a plus but not a requirement
• Experience working with an electronic quality management system a plus but not a requirement