Quality Assurance Lead

Potawatomi Federal Solutions; Spanish Lake (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Advancia Technologies is seeking a Quality Assurance Lead to identify and proactively prevent issues on a government contract site in Spanish Lake, Missouri. You will implement a contractor quality control program to ensure records management, document processing, and delivery meet government requirements.

Responsibilities include training personnel, maintaining quality records, analyzing data, and coordinating corrective actions with site leadership.

Qualifications

• Minimum 3 years’ work experience at a records facility.
• Minimum 1 year in Quality Assurance/Quality Control.
• 3 years’ work experience plus BA or 7 years of work experience.
• High School Diploma or equivalent.
• Excellent communication and reasoning skills.
• Ability to communicate and work in a team environment.
• Ability to work with minimal supervision.
• Ability to maintain accuracy of less than 1% error rate for data/records operations.
• Read/write and communicate in English at job level.
• Proficient with standard computer software applications.
• Valid State Driver’s License.
• Ability to meet security requirements for a badge.
• Ability to pass a drug screen and background check.
• Ability to pass a fitness-for-duty test.
• Ability to perform in a labor-intensive environment.

Responsibilities

• Collect and maintain records confirming all contractor personnel have completed required training.
• Ensure services are performed to government customer standards.
• Develop procedures to identify and prevent occurrences of defective services.
• Develop and oversee procedures to remediate any processes where acceptable quality levels are not met.
• Implement the quality system, the quality records, and summary reports for management review.
• Analyze quality data and recommend changes to the Site Manager.
• Ensure site personnel are trained in quality aspects of their job.
• Manage corrective action requests and error transmittal reports; document final disposition.
• Recommend changes regarding quality control.
• Coordinate quality performance and customer service issues with government personnel and Site Manager.
• Provide guidance and implementation of the contractor’s Quality Control program onsite.

Skills

Communication

Reasoning

Teamwork

Data accuracy

Independence

English proficiency

Education

High School Diploma

Associate’s degree or higher

Tools

Pallet jack

Order picker

Counterbalance forklift

Reach truck

Turret truck

Job description

Position Title: Quality Assurance Lead

Location: Spanish Lake, Missouri

Division: Advancia Technologies

Shifts:

• Shift 1 6:00 - 2:30

• Shift 2 9:30 - 6:00

**This position is contingent upon contract award**

Position Summary

The Quality Assurance Lead will identify and proactively prevent issues that can detract from or degrade contract performance on a government work site. The QA Lead implements a contractor project quality control program to ensure quality outcome, training, and government customer requirements are met with regard to records management, document processing, handling, correspondence, and delivery; document scanning, photocopying, and conversion; document data entry, data analysis, tracking, temporary storage of government records; communication; and facilities support.

Essential Duties & Responsibilities:

• Collect and maintain records confirming all contractor personnel have completed required training

• Ensure services are performed to government customer standards

• Develop procedures to identify and prevent occurrences of defective services

• Develop and oversee procedures to remediate any processes where acceptable quality levels are not being met

• Implement the quality system, the quality records, and summary reports on quality for operation and program management review

• Analyze quality data collected and recommend related changes to the Site Manager

• Ensure all site personnel are trained in the quality aspects of their job

• Manage corrective action requests and error transmittal reports for timely resolution and document the final disposition for quality issues

• Recommend changes regarding quality control

• Coordinate quality performance and customer quality service issues with government personnel and Contractor’s Site Manager

• Provide guidance and implementation of the contractor’s Quality Control program onsite

Minimum Qualifications:

• Minimum of three (3) years’ work experience working at a record facility

• Minimum of one (1) year experience in Quality Assurance/Quality Control

• 3 years of work experience plus BA or 7 years of work experience

• High School Diploma or equivalent

• Excellent communication and reasoning skills

• Ability to communicate and work in a team environment

• Ability to work with minimal supervision

• Ability to maintain accuracy of less than one percent error rate for data and/or file operations

• Strong attention to detail

• Read, write, and communicate using the English language at a level sufficient to perform job functions

• Skilled in the use of standard computer software applications

• Valid State Driver’s License

• Ability to meet the security requirements for obtaining a badge (i.e., National Agency Checks with Inquiries)

• Ability to pass a drug screen and employment background check

• Ability to pass a fit-for-duty test

• Ability to perform in a labor-intensive environment (see physical demands below)

Preferred Qualifications:

• Associate’s degree or higher

• NARA records management training

• Experience operating a pallet jack, order picker, counterbalance, and/or reach and turret truck

• Familiarity with shipping and receiving processes

Working Schedule:

• Facility hours 6:00am - 6:00pm

• Shift 1 6:00 - 2:30

• Shift 2 9:30 - 6:00

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normally subjected to inside (warehouse) environmental conditions. The noise level in the work environment is usually moderate to high. Adherence to OSHA guidelines is mandatory, and as such, donning of protective equipment/gear may be required.

Physical Demands (including but not limited to):

Ability to physically lift boxes which typically weigh 30-50 pounds on a regular basis. Ability to carry boxes between 30-50 pounds for distances up to a quarter of a mile within a facility. Ability to safely climb and balance on ladders to obtain boxes which can weigh 30-50 pounds, from shelving up to 15 feet high. Ability to climb caster equipped ladders and maneuver on catwalks while handling boxes of records, typically weighing 30-50 pounds, which are stored up to 15 feet above the floor, regularly. Performance of work regularly requires walking, stooping, bending, reaching, and squatting to reach boxes. Position requires working long hours on one’s feet and walking several miles per day is routine. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus with corrections if necessary.

Advancia Technologies LLC is anequal opportunity employer.Advancia Technologies LLCdoes not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.