Quality Assurance Engineer - Cloud, UI & API

Hewlett Packard Enterprise; Cupertino (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Quality Assurance & Customer Success Engineer to join our CSQA team in a hybrid role in Cupertino, CA. The role involves testing and automating UI and API features while directly interacting with customers to resolve queries. Candidates must have 5+ years of experience in Quality Assurance, be proficient in Python, and familiar with tools such as Selenium and pytest. A Bachelor’s or Master’s degree in Computer Science or related field is required.

Qualifications

• 5+ years of combined experience in Quality Assurance, software testing, Customer Support or related engineering roles.
• 3+ years of experience writing detailed regression test cases.
• 3+ years of experience with UI and/or API troubleshooting.

Responsibilities

• Test, validate and automate Web GUI and REST API functionality.
• Investigate and reproduce customer-reported issues.
• Log, track and manage defects and enhancements.

Skills

Python programming

UI troubleshooting

API troubleshooting

Selenium

pytest frameworks

Basic L2/L3 networking knowledge

Problem-solving abilities

Analytical skills

Education

Bachelor’s or Master’s in Computer Science, Information Systems, or related field

Job description

Job Description

We are seeking a highly motivated Quality Assurance & Customer Success Engineer to join our CSQA team in a hybrid role. In this position, you will test and automate UI and API features across the Mist product line, while also working directly with customers to investigate and resolve queries. This is a hands‑on role requiring strong technical skills, a customer‑focused mindset and a proactive attitude.

U.S. citizenship is required. This is an onsite position and requires commuting to the Cupertino, CA office 3+ days per week.

Key Responsibilities

• Test, validate and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality.
• Investigate and reproduce customer‑reported issues. Provide clear, consistent updates and timely resolution to ensure high customer satisfaction.
• Log, track and manage defects and enhancements, collaborating closely with developers for prompt resolution. Share customer insights and feedback with product and engineering teams to drive continuous improvement.
• Maintain and update test plans to support regression testing and expand automated test coverage.
• Build, monitor and maintain test environments to ensure reliable automation execution and reporting of test results.
• Write and maintain clear technical documentation for QA and Support teams.
• Manage and prioritize multiple tasks and projects independently and collaboratively within cross‑functional teams to meet deadlines in a fast‑paced environment.

Qualifications

• U.S. citizenship required.
• Bachelor’s or Master’s in Computer Science, Information Systems or a related field.
• 5+ years of combined experience in Quality Assurance, software testing, Customer Support or related engineering roles.
• Proficient and 3+ years of experience in Python programming.
• 3+ years of experience writing detailed regression test cases.
• 3+ years of experience with UI and/or API troubleshooting.
• Familiarity with Selenium and pytest frameworks.
• Familiarity with Django RESTful API.
• Basic L2/L3 networking knowledge.

Other Skills

• Solid foundation in programming concepts and software development best practices.
• Excellent analytical and problem‑solving abilities, with a detail‑oriented approach.
• Demonstrated ability to take initiative and be resourceful in problem‑solving.
• Strong written and verbal communication skills.
• Proven ability to collaborate effectively within cross‑functional teams, identify risks and communicate project status clearly.
• Comfortable working across teams in a fast‑paced environment.
• Must be able to join team meetings three times a week during early or late hours to support international teams and customers.
• No travel required for this role.

Benefits

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. We are unconditionally inclusive in the way we work and celebrate individual uniqueness.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity / Veterans / Disability / LGBT employer. We do not discriminate on the basis of race, gender or any other protected category, and all decisions we make are based on qualifications, merit and business need.

Hewlett Packard Enterprise is EEO protected Veteran / Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.