Quality Assurance Counselors - Piedmont Region

State of North Carolina; Raleigh (NC); On-site; USD 41,000 - 55,000; Full time

Job summary

An established industry player is seeking passionate individuals to support at-risk youth in various facilities across North Carolina. This full-time role involves ensuring quality assurance, compliance, and community engagement while working with a dedicated team. Candidates will enjoy a structured step pay plan, with opportunities for salary increases based on experience and education. If you're committed to making a positive impact in the lives of young people, this position offers a rewarding opportunity to foster growth and development in a supportive environment.

Benefits

Paid vacation

Paid sick leave

Paid holidays

Health insurance

Retirement benefits

Qualifications

• Bachelor's degree and 2 years experience with juvenile/family clients required.
• Experience with behavior and development techniques is essential.

Responsibilities

• Coordinate quality assurance and compliance within juvenile facilities.
• Assist with community support and programming for at-risk youth.

Skills

Individual behavior

Group behavior

Child development

Family systems

Crisis intervention techniques

Education

Bachelor's degree in related field

2 years experience with juvenile/family client population

Job description

We are looking for candidates who have a passion for helping at-risk youth.We areWorking Together to Strengthen North Carolina’s Youth and Families!

This is a REPOST. Previous applicants are still under consideration and do not need to reapply.

This posting covers multiple facilities in the Piedmont Region including: Cabarrus Youth Development Center, Cabarrus Juvenile Detention Center, Alexander Juvenile Detention Center and Rockingham Youth Development Center. *Note: Vacancies for this position are limited. Each facility has at least one vacancy, but will not have more than two.

Positions will report directly to the Facility assigned Regional Manager.

Work schedule will be primarily 10am-7pm. With 1 weekday per week being 1pm-10pm. Expected to work 1 Saturday and 1 Sunday throughout the month.

Job duties for this position require driving a state vehicle. A valid driver’s license must be obtained by date of hire.

The job duties of a Quality Assurance Counselors (QAC) include but are not limited to:

• Facility point of contact for peer review, policy compliance, and quality assurance.
• Provides oversight on ERC late scans reports; propose late scan improvement ideas to management.
• Reviews case notes and records in NC-JOIN for accuracy. Ensures quality of daily case notes in NC-JOIN. Makes daily visits to juveniles on room confinement, completes confinement/behavior documentation, and makes recommendations to management for extension or removal from special management status.
• Community support and facility programming by connecting to volunteers, motivational speakers, community partners, etc.; plans, supervises, and supports organized recreation, sports events, and weekend/holiday programming. Assists with major events at the facility (graduation, Fun Days, college/job fairs, spontaneous incentives for juveniles, staff appreciation/service awards, special programs, etc.).
• Assists Facility Field Specialist positions by scheduling and training setup, identify equipment needs, serve as an ILT, and reviews TROI reports
• Assists the facility in preparation for audits and site visits with outside agencies; assists in all drills, ensures that follow-up is made with each juvenile that raised issues after the site visit debriefings.
• Assists with camera footage review to ensure policy compliance and best practices; makes recommendations for improvements.
• Assists with juvenile intakes, court appointments, adult stay juvenile court dates, attorney contacts, medical appointments, etc.; serves as secondary point of contact for HB834 designated juveniles; ensures that juvenile photographs, demographics, housing unit assignments, and juvenile location information in NC-JOIN are updated regularly.
• Coordinates space and schedules employees and/or juveniles for interviews for investigations
• Assists with annual fiscal inventory; maintain supplies; recommend supply reorder; manages facility canteen program; p-card purchases.
• Assists with scheduling and supervising special visits at the facility (family, attorney, therapy, JCCs, etc.).
• Assists with completing approved juvenile phone calls to family, JCCs, and attorneys; ensures documentation is completed on the phone log. Assists with making parental notifications regarding intakes, incidents, and room confinement placement.
• Assists with special transports for juveniles that are high-risk; assists with transportation and supervision at off-campus outings or special recreational events.
• Ensures that juvenile grievances and special conditions appeal forms are collected, tracked, responded to, and filed in a timely manner. Coordinates Step 2 and Step 3 grievance responses when the Step 1 facility response is appealed by the juvenile.

Valid North Carolina driver's license is required for this position.

Must successfully complete Criminal Justice Certification requirements

NEW STEP PAY PLAN!

Youth Counselor'senjoy annual salary increases with a step pay plan! Your initial salary is based on your total months of related education and experience above the minimum requirements (Bachelor's degree and 24 months of related experience or equivalent combination of education and experience (6 years)). Please list all work experience in order for you to receive maximum credit. This will help determine the correct salary and step for potential candidates. Candidates will only receive credit for experience documented on the state application. Once hired, your pay will continue to increase as you gain more related experience up to step 6 and you may also qualify for other promotional opportunities. There are many opportunities for promotional advancement within Juvenile Justice!

Step

Related Education & Experience Months Over Minimum

Youth Counselor

0

0-11

$41,558

1

12-23

$44,468

2

24-35

$47,137

3

36-47

$49,494

4

48-59

$51,473

5

60-71

$53,017

6

72+

$54,078

We offer great Benefits!

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator

About the Division of Juvenile Justice:

The Division of Juvenile Justice and Delinquency Prevention is committed to the reduction and prevention of juvenile delinquency by effectively intervening, educating and treating youth in order to strengthen families and increase public safety. If you have a passion for making a difference in the lives of North Carolina's youth, we welcome you to be part of the team. To learn more about Juvenile Justice, please go to this LINK.

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to theState Human Resources Actwith the most qualified individuals.

The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (includingaccurate dates of employment/attendance)must be documented on the application.Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application.A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as the highest possible salary. Salarywill be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.State Government Application Resources | NC Office of Human Resources

[Resumes may be attached as a supplement to the application but are not a substitution for a complete application.]

To qualify for this position, applicants must demonstrate ALL of the following KSAs:

• Experience with at least TWOof the following:
  • Individual behavior and/or group behavior
  • Child and/or adolescent development
  • Family systems
  • Individual and/or group counseling techniques
  • Minority group cultures
  • Treatments for behavioral and/or developmental challenges
  • Crisis intervention techniques
• Experience developing and/or administering client treatment plans.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. Seeoshr.nc.gov/experience-guidefor details.

For more information about the about clarifying the E&E and/or requesting a transcript, click here.

Bachelor’s degree from an appropriately accredited institution and two years of experience working with the juvenile/family client population and/or related human services experience; or an equivalent combination of education and experience.

Necessary Special Qualifications:
Applicants for positions designated as Juvenile Justice Officers are subject to and must meet the hiring and training standards established by the North Carolina Criminal Justice Education and Training Standards Commission, as defined in Title 12, Chapter 9 of the NC Administrative Code, by the statutory authority of GS 17C.

Click here to learn more about the requirements for Juvenile Justice Officer & Juvenile Court Counselor Certification.

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program

For applicants with student loans, becoming a state employee may include eligibility forthe Public Service Loan Forgiveness Program. Visitwww.studentaid.gov to learn more.

Transcripts

• Degrees and transcripts must be received from appropriately accredited college or university.
• Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.
• International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members.

Military Experience

• Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.
• Applicants seeking National Guard Preference:
  1. A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).
  2. A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22.

The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." PREA Hiring and Promotion Prohibitions

If applying for a Juvenile Justice & Delinquency Prevention position certified through the NC Dept. of Justice - Criminal Justice Standards Division, please click this link for specific certification requirements: Juvenile Justice Officer & Juvenile Court Counselor Certification.

Per NC General Statute 143B-1209.54, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”). This is in addition to submitting fingerprints during the application process.

Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Ariana Garcia at [e-mail]

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