Quality Assurance Coordinator (Days)

Vicar Operating, Inc. dba VCA; Fountain Valley (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, vision

401(k) with match

Job summary

Antech Diagnostics seeks a QA Coordinator to deliver outstanding customer support in a fast-paced lab environment. The role emphasizes clear communication, empathy, and the ability to multi-task while maintaining high service standards for our veterinary clientele.

The ideal candidate will have a high school diploma, some veterinary or lab exposure, and strong problem-solving skills. Compensation includes a competitive hourly rate and comprehensive benefits, with a standard weekday schedule.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in veterinary, laboratory or medical settings preferred.
• Related customer service experience is a plus.

Responsibilities

• Proactively handle problem cases, including missing samples, delays and incorrect reporting.
• Answer calls and emails from clients, investigate and respond with clear guidance.
• Manage Manifest accounts and monitor department queues.
• Create weekly management reports for supervisors.
• Verbally communicate test results and pull necessary test forms as requested.
• Navigate Antrim and Atlas software to access client data.

Skills

Phone communication

Multitasking

Problem solving

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. Pay rate: $26 per hour Schedule: 9:30am-6:00pm Monday-Friday, alternating Saturday

PURPOSE OF JOB

The primary responsibility of the QA Coordinator is to provide superior customer support to our clientele. This person must possess excellent phone skills, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy towards our consumer base. This agent must be able to effectively multi-task while showing superior follow through on any problem cases they might face throughout the day. The ideal candidate is someone always looking to go above and beyond general job expectations in an attempt to provide our customers with the best possible service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proactively handle problem cases, including but not limited to, missing samples, delays, and incorrect reporting.
• Answer calls and emails from Client Services, Sales Representatives, and Antech pathologists regarding issues, then investigate and respond to clients
• Manage Manifest accounts
• Monitor and proactively resolve issues on Add Log and department pending list
• Create weekly management reports for Supervisor’s meeting
• Fax reports via automated and/or manual methods
• Process requests to add, cancel and/or recheck tests
• Verbally communicate test results over the phone when requested
• Locate and pull test request forms to verify information as requested by the client
• Effectively navigate through both Antrim and Atlas software systems
• Provide detailed INQ notes within accessions
• Cultivate and maintain a well-rounded knowledge of the daily proceedings of the laboratory
• Possess strong problem solving skills, but is also able to effectively route issues to the proper personnel for resolution
• Performs other duties as assigned.

We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values.

EDUCATION/EXPERIENCE

• High school diploma or equivalent
• Possess either customer service, veterinary, medical and/or laboratory experience
• Minimum of 1 year experience as a veterinary technician, laboratory technician or medical assistant is preferred
• Related experience such as veterinary or biology credits, call center or other intensive service background is optimal

REQUIRED SKILLS AND ABILITIES

• Organized, with the ability to multi-task in a fast paced environment
• Strong interpersonal, organizational, negotiation and problem solving skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. For over 30 years, Antech Diagnostics has been the hallmark of the veterinary industry providing the highest level of service, accurate results, and state-of-the-art technology. At the heart of Antech is our love for pets. Join our team of experts committed to providing the very best in diagnostic services.

Benefits

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts

Benefits eligiblity is based on employment status.

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.